How to use "Record" workflow activity?

[venkateshdhanap]

Hi Team,

How to use "Record" activity within workflow?

Im trying to record voice conversation between user and agent over the "Call Center" workflow?

Existing workflow has a activity call "Forward to Notify Client" which connects the end user to the agent.

Workflow remains with running status in the above activity until agent/user disconnects the call. 

I want to record the above voice conversation? please guide me how to record that?

If I try to add "Record" activity before or after "Forward to Notify Client"  then workflow gets cancelled. Please refer screenshot attached?

Thanks in advance

[Sujatha V M]

@venkateshdhanap Screenshot is missing but based on your inputs on the above, 

Did you try to enable the "Record" option within the "Forward to Notify Client" rather adding a separate activity. 

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.