Default work note

[inatherese]

Hi,

I want the "work notes" - field to be the default view when viewing a ticket (instead of the "Additional Comments"- field showing), so it will look like this:

I found a record in the dictionary called "Work notes" on the task table, and tried setting this to default value "true". Then I get the desired result when viewing a ticket, but not when creating a new one. It then shows both the "Additional Comments" and the "Work notes"-field, and it says "true" in the "Work Notes"-field. I belive the original behavior is both of the fields showing like this, but of course not showing the "true" statement in the "Work notes"-field.

Anyone got an idea as to how I can default show the "work notes" (work notes = ticked) instead of the additional comments? It would be OK for both fields showing on a new ticket as well, but I would not want to see "true" in the work notes - field.

Thanks in advance!

[andreasl]

Care to share your solution?

I am wrestling with the same problem and due the fact that 'glide.ui.incident.stream_input' is created every time a user changes this value, I have not been able to find a solution working with ACLs (" Note that a create ACL with a condition that a field contain a specific value always evaluates as false, as fields on new records are considered empty until saved.").

Best regards,

Andreas Larsson

[Mike Edmonds1]

So, here is what I have learned. You can deny creation of additional preferences, so the default upon opening a record matches the system preferences you have defined. For conversation sake, let's say you have set the default to show work_notes. When you enter a new record (one that you haven't been in before) work_notes will display first 100% of the time. However, if you switch to comments and update that record, when you re-enter it the comments will be displayed. I haven't figured out what is causing that. I can confirm that there have been no additional user preferences written.

[Chuck Tomasi]

gs.getUserId() is not a function.

gs.getUserID() is - it returns a sys_id, which means myUser.hasRole('admin') is not going to work (even if you got the right function.)

I think what you are after is:

var myUser = gs.getUser();

if (!myUser.hasRole('admin'))

or combined in one

if (!gs.getUser().hasRole('admin'))

[Mike Edmonds1]

Any insight as to why there seems to still be a preference even though there is no record written on the sys_user_preference table? I did fix the code as you suggested...

(function executeRule(current, previous /*null when async*/) {

  // Add your code here

  var myUser = gs.getUser();

if (!myUser.hasRole('admin')){

  current.setAbortAction(true);

}

})(current, previous);

[Chuck Tomasi]

Is it using a system/global preference?