Show RITMs not REQs in the Global Text Search

daniellethomson
Tera Expert

We are upgrading to Jakarta and have seen a few issues with the Global Text Search. We've fixed most of them relating to the sys-id showing and text_search views. But we have one that we cannot seem to fix. IN our environment we only use/show RITMs not the REQ level and would like to remove REQs form the global search and replace with RITMs. We added a text_search view to the RITM list layout but that didn't pull them into the global search. Is there another place we need to set that?

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1 ACCEPTED SOLUTION

Jaspal Singh
Mega Patron
Mega Patron

Hi Danielle,



Look for System Definition >> Search Groups >> Task then scroll at the bottom & look for necessary table. If not get it added & it would work well then.


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2 REPLIES 2

darius_koohmare
ServiceNow Employee
ServiceNow Employee

Hi, Have you configured your text search groups?



Type ts_group.list into the navigator to open this list.



Screen Shot 2017-10-23 at 11.32.46 AM.png


Open the Tasks search group and press New in the related list and add the Requested Item table.


Jaspal Singh
Mega Patron
Mega Patron

Hi Danielle,



Look for System Definition >> Search Groups >> Task then scroll at the bottom & look for necessary table. If not get it added & it would work well then.