We recently encountered an issue where attachments were not received when an email was sent from an SC task. Upon investigation, I found that the email client was configured for the SC task. Expected Behavior: When an email with attachments is sent, ...
In the SOW, when a user creates a Change Request Record, we are looking to hide the "Emergency Change" model option. However, this option does need to be available if the user is using the Incident Form > "Create Change Request" UI Action on an incid...
Hello Team, In Major Incident workbench, under communication task, no task is visible. Earlier I have made changes to the name under "comm_plan_definition" and it is working fine, and suddenly all task under it getting disappeared. I have reverted al...
Hi, Is there a way I can define in the Flow designer, to display the variable label and filled in values on the RITM Description field for the catalog item being requested I created a RITM Update record action in the flow to update the Description wh...
Hello Experts, I am trying to do my hands on in Rest api integration in my PDI, using script include. Can anybody please confirm whether the script is ok? After this I am trying to call it via an UI action. Both the details are given below. Ideally o...
Hi All, I want to modify the "Click Here to Approve CHXXXXXXX" to "Click Here to Approval CHXXXXXX by email" Please help.
インシデントテーブルにHinemosからレコードが連携されたときに、インシデントレコードのホスト名（u_hostname）が自動で入力されます。この時に、インシデントレコードのサーバ名（u_servername_test_field_1）に、ホスト名に対応するサーバ名を自動で入力されるような方法について検討しています。マスタテーブルとして、列Aにホスト名が、列Bにはホスト名に対応するサーバ名を事前に登録しておくものとします。インシデントレコードのホスト名に列Aと同じ値が入った時に、列Bの値をサー...
We are experiencing an issue where change requests in ServiceNow are bypassing the approval stage and moving directly to the "Scheduled" state. This behavior is not expected, as the change request should go through the approval process before reachin...
I have a catalog item that contains a list collector that i will use to populate the description field of a catalog task. When i use this variable, the sysID of the server selected is populated instead of the displayName If i try to drill down i...
Hi, I am wondering if anything special is needed to enable a custom field to be available as a Group by in reporting. I created 2 custom fields on the Incident table. 1 that concatenates the Category and Subcategory and another that concatenates 2 o...
/*Req 1:- Write a script to add "Test" in short description before on last 10 updated incident?*/var grinc = new GlideRecord('incident');grinc.addQuery('active',true);grinc.setLimit(10);grinc.orderByDesc('sys_updated_on');grinc.query();while(grinc.ne...
Can someone help me understand why this code is not working? I'm trying to use GlideAjax in an onSubmit client scriptThis is not a real requirement—I just want to learn because I was asked this in an interview last time.Also, if this question comes u...
How to get sys_id of currently logged in user in scripts-background?
In incident form i am able to add the Attached knowledge tab in related list, but After that is not visible , please help me on this how to resolve it.
Creating a variable without a name, where only the text box should visible (Label should not be seen in form)
