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Load Data Map to Reference Field

I am trying to import via Load Data from an excel file.My source data (excel file) has the following fields: Acquisition methodAsset tagCostFunctional departmentInstalledStateBuildingModelPO numberSerial numberSupport groupEntityLast locationOwning D...

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Flow restart for custom table

Hi Everyone, I have an custom table that runs on Flow Designer. Now, I want to cancel the flow and restart the flow again, when user changes the "approver" field on the form. I have created the before "update" business rule and it's working as expect...

Ticket is not getting created through Scheduled job

Hi, I have created an automatic ticket for every first day of the week and auto-assign to a particular user through scheduled job but that ticket is not getting created.The below is the code so can anyone please help on this, It will be usefull.Thank...

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mania by Tera Contributor
  • 307 Views
  • 6 replies
  • 0 helpfuls

Export bulk data out of ServiceNow

Hi Experts, We have a scenario where we need to export 40 millions of record from software Installations table in real time dynamically for external reporting purpose. If anyone have worked on this, please share your inputs. Thanks in advance. 

Hemachithra by Tera Contributor
  • 408 Views
  • 2 replies
  • 1 helpfuls

Redirect to current kb article from related list

Hi all,i have created relationship to show articles related to RITM, the requirement is when the user click KB12345 then it should go directly current published kb article, avoid opening knowledge form in a separate window and 'view article'. Is it p...

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shaik23 by Tera Expert
  • 150 Views
  • 2 replies
  • 0 helpfuls

Issue with timezone conversion with EST time zone.

Hello communityI have a requirement that in change form I have planned start date field when I select date and time in any time zone it should be converted into EST/EDT and display in another field which is planned start date (EST) field for this I h...

Resolved! Can we send schedule reports to an external server

HI Community, Is there a way we can create scheduled report and send the report to an external server. so that whenever the scheduler runs the report is sent to the server automatically without manual intervention. if yes please help me. Thanks.

How to convert notifications to a service requests

Hi All,We are experiencing an issue in converting notifications to service request. We are getting huge number of notifications for password expiry of service accounts which are getting missed many times. Hence we want to fix this issue by creating s...

snriya by Tera Contributor
  • 212 Views
  • 2 replies
  • 1 helpfuls

Resolved! Release Management Feature Actual Start date

I has asked to look into why the actual start date and actual end date are the same on features. It seems that Actual start date does not populate until the state is work in progress which make sense. However, when you go to another state like Testin...

Table Names

We have noticed on the switch form (cmdb_ci_ip_switch.form) there are 4 additional tabs.We are looking into using a third-party tool to discover and update our CMDB.Where can I find the table names for these tabs, the same type of issue is in the Rou...

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John H1 by Tera Guru
  • 1229 Views
  • 5 replies
  • 0 helpfuls