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Header missing for one User in ServiceNow

we got the request from User that there Search option is not coming, We checked and found that his header is not coming, Can anyone suggest how can we get it back. As user is using older UI, We have no clue where to start.  

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ahmadfaiz by Tera Contributor
  • 615 Views
  • 4 replies
  • 0 helpfuls

Mandatory the attachment

Hi Team, Based on the assigned group need to do attachment should be mandatory. If any known's could you pls help me on this 

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UI action visibility

there is a UI action - "Request PIR" on change form which creates a problem and problem task record when clicked. Now i want to hide this UI action link when there is already a problem record attached to change record. This related link should only b...

juveriya307 by Giga Contributor
  • 311 Views
  • 1 replies
  • 0 helpfuls

Send Survey link to external users through email

Hi Community, I have a checkbox variable and vendor email (external emails) on the catalog task. If the assignee checks the checkbox to true and saves the form, I need to trigger survey to email in the vendor email variable through notification and w...

Ajay37 by Tera Contributor
  • 1414 Views
  • 9 replies
  • 0 helpfuls

How to handle duplicate locations ?

Hey everyone, We have few duplicate locations that are being used in user table records. We want to make the duplicate location inactive and also update the duplicate location with original location in user records. Should I manually go to duplicate ...

I am not able tp edit the widget "Copy of Walk-up Check-In"

Hi All,  I have clone Walk-up Check-In widget after that i have created the pages and insert the Copy of Walk-up Check-In but i am not able to preview or not able to see page designer .     I am not able to edit the widget or not able to preview the ...

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Send service survey every ticket closure

Hello experts, How can I configure a survey to be sent to a user every time their requirements are completed? At the moment, only the survey is being sent when your first requirement  is closed, but in subsequent requirements, it cannot be sent.   Th...

Resolved! Catalog item

Hi,I have 2 list collector variables called 'select pc' and 'selected pc' (selected pc is hidden in catalog form and visible in task) now my requirement is what ever i select in 'select pc' variable in form it same should be visible in 'selected pc' ...

dixitreddy by Tera Contributor
  • 516 Views
  • 2 replies
  • 0 helpfuls

Customer Satisfaction Survey - Tracking response to feedback

Version in use: WashingtonHi, Service Now Community. Like many in the community, we have customer satisfaction surveys triggered upon the closure of incidents and Requests, and we review the survey responses and associated feedback regularly.In some ...

peter148 by Tera Contributor
  • 1429 Views
  • 1 replies
  • 0 helpfuls