Delegate Functionality in Approval is not working

[renatasanto]

Hi everyone,

I hope this messages finds you well!

I'm dealing with a scenario where, when creating a record in the Delegates table (sys_user_delegate) for approval and trying to validate if it's working (i.e., passing the approval to the Delegate), I notice that it's not working.

Within the record created in Delegates, the start and end dates are correct, the record is active, and the users are active in the instance.

Can someone help me here, please?

Thank you!

[Tanushree Maiti]

Any Error you are getting during delegating?

[renatasanto]

Any error.  
To be more specific, the problem arises when the delegate needs to approve a CHG. I don't know if this will help, but the CHG approval flow has an Ask for Approval directed to a specific group, and the delegate is not in that group. Could this be the cause of the problem?

[Dr Atul G- LNG]

Hi @renatasanto 

Delegation works only if the delegate record is created before raising the approval. If the delegate record is created after the approval, it will not apply to the same record.

[renatasanto]

I actually create de delegate record before the approval, but it's not working either.