Delegate Functionality in Approval is not working

[renatasanto]

Hi everyone,

I hope this messages finds you well!

I'm dealing with a scenario where, when creating a record in the Delegates table (sys_user_delegate) for approval and trying to validate if it's working (i.e., passing the approval to the Delegate), I notice that it's not working.

Within the record created in Delegates, the start and end dates are correct, the record is active, and the users are active in the instance.

Can someone help me here, please?

Thank you!

[Tanushree Maiti]

Please refer this links, see if it helps you:

https://www.servicenow.com/community/itsm-forum/my-approvals-not-working-for-delegates/td-p/587298

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1996793

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0815767

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0755341

[yashkamde]

Hello @renatasanto ,

I also encountered with the similar issue in which I had to sent approval to the delegate user in the absence of the user :

1) So first of all I taken the user add look up that record in the delegate table :

2) Then if the user is absent and the delegate record is found then send the approval,

I hope this may help you,

If my response helped mark as helpful and accept the solution.