Delegate user not working

[Pallavi65]

Hi Guys,

I have impersonated a user and went to My Profile module and clicked on New of Delegates tab to add another user to delegate as the user I impersonated is going for vacation.

I checked this in UAT instance but approvals are not getting triggered to the delegated user, I raised a change request ad checked but in vain.

For your reference:

I have created a record like this after impersonating like him who is going to vacation:

User: ---->The user who is going to vacation<------

Delegate: ----> to whom the approvals should go <------

Starts: Today's date given

Ends: 26th of this month

Also, checked all the four check boxes. 

Please help, It;s a bit urgent

Regards,

Pallavi

[Musab Rasheed]

Hello,

Should work, Can you give start date as one day back ?

Regards

[Jaspal Singh]

Hi Pallavi,

By approval you mean approval record or approval notification?

If approval notificaiton is not sent can you check if Notification on Approval table does not have Exclude Delegate checked.

[Pallavi65]

Hi Jaspal,

I mean Approval record.

Because when I check in the Approvers tab of change request, it is not showing the Delegated user name.

Also I have checked the Exclude delegate check box for notifications and it is Unchecked only

Regards,

Pallavi