Hi Experts,I have created a report with Horizontal Bar and it displays all records properly. But we need to display following things in the chart as well.1. Need to display data labels in horizontal bar.2. Currently the questions on the left hand sid...
Hi Everyone ,Currently I used to manage somehow about whatever task is given to me by Googling and copy pasting the code whereveras per the requirement . But, I feel like cheated because I am not doing it on my own . My mind is not yet developing c...
How can I build a report that will automatically update to only show the "oldest 5" incident tickets? I manually have to update the date to only show what I need. This is the filter I've been using:
Also can anyone explain change types that are used for change requests in the Service-Now DemoNow site? When logged into the SN DemoNow site; thenlist all change requests records and group by "type", there are the following types: Standard, Norma...
How can I getDisplayValue on a field while I am working in a UI Policy?When certain criteria is met with what the user selects, I want to populate the short description with the value of the choice list. I can get the sys_id of course, what is the ea...
Hi,After a change is closed - All fields should be set read only for all users (How to ACL this one)Can anyone show an example of this with the use of Access Control RulesBest regards,
This was asked by someone else a few years back but was never answered, so I guess I'll ask again. I would like to record some DISK ARRAY assets/CI's in our CMDB but "Disk Array" is not an available class in the ServiceNow out of the box solution. Is...
Hello; We need to have approvals for tasks that are created from a Change Record. How do we add an approval for a Change Task to either the Change Record approval workflow, OR, a separate approval within the Task record itself that needs to be ap...
When we first tackled implementation and customization of ServiceNow, one of the most confusing concepts to grasp was the Request/Item/Task relationship and more specifically, comments and update notifications to the customer. We were advised by ou...
I have been asked if it is possible to add a closure template for a specific contract within our system.We look after a lot of contracts in our system and I for one they would like to know it there is a way of setting up a template that is applied wh...
Here's the scenario...we have a process to setup users in our system. These users know nothing about SN, so we want to auto-email them a user guide upon account creation. Instead of sending out a PDF, I was hoping to simply send a link to a KB articl...
As of now in our Change Management workflow, the approval reminders are set to send to the CAB-Approvers group. The users within this group who have already approved the change still receive the reminder email along with the users who have not yet ap...
How to collect no. of users who have ITIL or Admin role in servicenow
Hello Community!A LDAP inteface is running on our instance. From the source table, the value of the field "Manager" is sent as : cn=313314,CN=3ce5f7a2,OU=IAMIDENTITY,dc=1 - What I need, is for the transform map to only catch the characters between...
I exported Knowledge Base successfully. Import of knowledge base to new environment was also successfulI did another export for knowledge base categories from kb_category tableHow can I get the kb_categories to populate in their respective kb_categ...
