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Cell Phones and Sim Cards

Hi all,We want to start tracking our use of mobile devices - blackberries, ipads etc and their relationship linking to its sim cards.How do people deal with this? Do you use accessories or communication devices or something else? how then do you link...

ruth4 by Tera Contributor
  • 2916 Views
  • 2 replies
  • 2 helpfuls

How do you define what requires a Change vs Service Request?

Hello,How do you define what must go through Change as oppose to a Service Request?We're less mature when it comes to ITSM though many folks are on board. A recent topic of discussion is when does something require a change and thus various approvals...

scottatah by Giga Expert
  • 5887 Views
  • 4 replies
  • 0 helpfuls

Variables not visible in sc_task

Hi,  I created an item with a properly workflow that works very well. The variables of the item encoded in the form appear correctly in the ritm and tasks.In addition, I created a table and a related transform map in order to create ritm automaticall...

david_2508 by Tera Contributor
  • 3045 Views
  • 12 replies
  • 0 helpfuls

Adding a line of blank space between two variables

How would I a line or two ("returns") between two variables in a record producer? I have two variables that I want to use to populate the short description. I know how to append them to each other, but is there a way to add a couple of lines of blank...

Resolved! Test LDAP Connection

I see there's a Script Include that runs when you press the Test Connection link on the LDAP Server page.   We are writing a scheduled job to check the connection intermittently and alert us if the LDAP connection is severed.   Below is the relevant ...

Client script to get 24 hours ago

Hi everyone,I need to get "24 hours" ago in my client script. I'm actually trying to do a query to get all records from this person created within the past 24 hours. How do query for created_on to get everything created within a day ago?

e_wilber by Tera Guru
  • 1767 Views
  • 3 replies
  • 0 helpfuls

How can I import XML without elevated admin role?

Hi Everyone,  for various reasons we've never switched on the High Security Plugin and therefore we don't have the security_admin role, which would be needed to import XMLs (Update Sets, or single records etc.)How I can I work around this?  regards ...

Krischan by Giga Guru
  • 1448 Views
  • 3 replies
  • 0 helpfuls

Resolved! Loading data into True/False data types

I have a data set with True/False data types.   When i export the data from the other system the values are either t or f . not True / False or 1/0.   When I import the data SNow does not recognize that i na True/False field t is true and f is false....

Building a Datawarehouse using Service Now

Hello Friends,I need to build a DWH to store all incidents which are raised and updates done on already raised incidents. And then export them to a csv file for DWH. In sys audit table i only see ID , Table , Load time . Old Value , New value. Is the...

callmatkarna by Kilo Contributor
  • 5749 Views
  • 5 replies
  • 1 helpfuls

Exporting/importing CIs and maintaining relationships

Hi All,I set a new set of Business Services up in our development system for a new location that came on board, India. I used the + symbol to add the CI relationships for each business service > service, then exported the services and also the relati...

adidosc by Giga Contributor
  • 3101 Views
  • 3 replies
  • 0 helpfuls

How to calculate the easter holiday in Schedule?

Hi everybody  Did someone find a way to calculate for example the easter holiday? Because it's so strangely calculated I wan't able to configure it as holiday in the schedule.  ThanksChristina

chr_kluge by ServiceNow Employee
  • 2146 Views
  • 7 replies
  • 0 helpfuls

Configuration vs Customization Guidelines

Hello -  I have been searching for guidelines and/or definitions for what constitutes a configuration change vs a customization in SvcNow.  I searched the SvcNow web site and found the "Upgrades Best Practices" wiki, I also found a blog titled "CONFI...

snyderdb by Kilo Explorer
  • 6474 Views
  • 2 replies
  • 1 helpfuls

Domain Separation with local domain admin rights ?

Is it possible, when domain separation plugin enabled, to have a specific "domain administrator" role? Like allowing user to create Business rules, Client scripts, Ui Policies etc. only in terms and related his domain, without having access and impac...

shparkyeg by Kilo Contributor
  • 2343 Views
  • 3 replies
  • 1 helpfuls

Resolved! Using survey to close incident

Hey everyone,  I would like to seek help and ideas on the use of survey to close incident. I have this scenario on a normal incident cycle, a survey should be sent to the end user upon the Resolved state of an incident. Then, upon completion of the s...

Alex Ng by Tera Contributor
  • 2383 Views
  • 4 replies
  • 0 helpfuls