I've created a custom Approval Request notification for my catalog item. Currently both notifications fire because they have the same event trigger "approval.inserted". I'd like to create a condition that I can use in both of these notifications wher...
Hi,I have a custom table that extends Task table and have created two new fields 'Category' and 'Subcategory' as reference fields in my custom table.While personalizing the form/list, I don't want the Task table fields with the same name (Category an...
I have a condition to check if user exist in AD so that while rehiring we do not create a new userid for the same user who has a deactivated account and reactivate the same account.I found ways to to do that via AD activities but that uses LDAP.I do ...
I have a UI action to set change state to pending: current.state = '-5'; then I use a business rule to check it: if (current.state.changesTo('-5')) why this doesn't work? the condition always return false...
Hi there, I have a requirement to create a UI button on mobile app, which is already available on Desktop version. When I create the UI button for mobile app, can I just copy the code available in Desktop UI button? thanks, Rohit
Hi Team,I am trying to write a back ground query where I would like to move all the CI records which are sitting in the base class (cmdb_ci) torespective classes like Server , Network gear etc. Unfortunately when the data load happened one of Servi...
Hi all,We are willing to use CMDB Health, we have started to study it.Do we need to purchase specific licenses to use it or simply pay a premium to get it ? Is it included in the ITSM or ITOM suites fro free ?Thank you guys !
There is a follow button in my form , How can i disable that
Hi Team,I would like to determine a user's location based on IP Address without using any third party tool or API.Please let me know if there is a way.Thanks,Kannan
Hello Community,I am going to try and explain this the best way I can, in hopes that someone will be able to follow and maybe lend some knowledge.The following has all been done in Non-Production Instance, so this is not urgent.Recently, my upper man...
I'm trying to add the cmdb_ci_computer fields (CPU like fields) to the Hardware Assets form. I see in the schema map that they are referenced field via the cmdb_ci_server. When I go to configure the form I have been unable to find those referenced fi...
Instead of having users drill up to the RITM level to view the variables of the request, we would like to show the RITM variables at the SCTASK level. Any recommendations on how to do this?
Hii team,Asper that if incident is in awaiting user confirmation we will send 3 mails to user1. at the time of changing status2 .on the fourth day3. on 7th day andon tenth day if we didn't get any response we will auto close the ticket.We want to sen...
Anytime I open a RITM, the view defaults to Self Service View and I have to manually change it to default. I have gone to Form Layout, changed the view to default and saved it, but it always goes back to Self Service view.Any ideas why I can't get ...
