Delete Activity comment log

[suryan]

I Want to delete the activity log from an incident and i followed the below steps to delete, still i could able to see the activity in incident. Attached is the screen shot which i need to delete.

1. Right-click on the record and select Copy URL to Clipboard to obtain the unique sys_id of the record.For example: https://<instance name>service-now.com/nav_to.do?uri=incident.do?sys_id=85befb1c4a34bb12013b216a9fd5fee8
2. Copy the sys_id. In the URL example above, the sys_id is: 85befb1c4a34bb12013b216a9fd5fee8.
3. Update the Journal Entry.
   1. Enter the journal entry URL + the sys_id. For example: https://<instance name>.service-now.com/sys_journal_field_list.do?sysparm_query=element_id=85befb1c4a34bb12013b216a9fd5fee8
   2. Locate the journal entry.
   3. Modify the record and update or delete the record.
4. Update the Audit Entry.
   1. Enter the audit entry URL + the sys_id. For example: https://<instance name>.service-now.com/sys_audit_list.do?sysparm_query=documentkey=85befb1c4a34bb12013b216a9fd5fee8
   2. Locate the journal entry.
   3. Modify the record and update or delete the record.
5. Rebuild the History Set. This is only required when you do not use direct auditing and the property glide.sys.activity_using_audit_direct is set to false.
   1. Locate all History Set records for the item whose history needs to be rebuilt by entering the history set URL + the sys_id. For example: https://<instance name>.service-now.com/sys_history_set_list.do?sysparm_query=id=85befb1c4a34bb12013b216a9fd5fee8<
   2. Click the Delete button for each History Set. This will delete the History Set, not the audit data. The History Set will be rebuilt with the corrected audit and journal information as soon as a user views the item.

[atherakhtar]

Go to App navigator and type init.

sys_history_line_list.do

The table will open in list view. Grab your sys id from there.

[vab_13]

this will be helpful:

Edit activity log additional comments

https://www.servicenowguru.com/system-definition/remove-activity-log-journal-entries/

how to delete/modify/edit Work Notes

[Alex Tod1]

Hello guys!

 I went through these steps and indeed the comment is deleted at the backend level, I have a record that is displayed in "Strategic Planning Workspace" and in the "Activity" section I still see that comment, do you have any suggestions or ideas for solving it?