Delivery address

mrandria
Giga Contributor

Hi everyone,

I have 2 issues with the delivery address in the request form

1- the delivery address if filled if only the following fields are filled : Street, City, State/province, Zip/Postal code et Country in cmn_location table

2 - the field is the requested_for location by default, if I change the value to another location for example, when the item is to be shipped to another address but not the requested_for's location. Then the system doesn't keep it and when I open the record the field is blank.

Could you help me to deal with this 2 issues. Thanks a lot

Regards,

MR

6 REPLIES 6

Ivano B
ServiceNow Employee
ServiceNow Employee

Hi Miora



I would suggest to provide the scripts you are using otherwise we can't help you



Cheers


R0b0


mrandria
Giga Contributor

Hi R0b0,



Thanks for your quick reply.


Actually, I haven't changed anything, apparently it seems to me an OOB behaviour. And I would like to modify it.



Regards,



MR


Ivano B
ServiceNow Employee
ServiceNow Employee

Hi Miora



Could you please include a snapshot.


Not sure if you are using 2 steps check out or you are referring to something on a catalog item.



Cheers


R0b0


mrandria
Giga Contributor

Hi again,



You find attached 3 screenshot :


- the first picture is related to the first issue. The displayed values   are the other fields, and when they are not filled the location name as neither displayed


- related the 2nd issue : I made a test


I created a request, and the requested_for is me with my right location, it is autopopulated. then when I changed the location into Aranjuez, I picked it from the table, the value is not keeped in the record.


1st-Issue .png2nd issue with my location.png2nd issue - location changed.png


2nd issue - location not keeped.png