Work notes capturing twice , I want to remove above one
Hi All,Work notes capturing twice on form , how we can remove above work notes on form? Thanks & Regards,Gopi K.
Forum Posts
survey
How to add a condition to a survey when these questionsHow satisfied are you with the time it took to fulfill your request is dissatisfied or very dissatisfiedhow satisfied with the general handling of your request is dissatisfied or very dissatisfie...
Surveys
Hello,I'm new & still learning something every day.I'm working on creating a a basic 4 question survey. Each question has 5 possible answers ranked 5-1 ( 5 being the best)The issue I'm having is my answers are showing up randomly, even with the rando...
How can we find how many users are using SSO to login in servicenow?
I am trying to generate reports for non-sso users and sso users, but unable to find the list. I have checked the event name = external.authentication.succeeded for this but it is giving the data of logins for only 1 month so we can not find the users...
Make the "i" or "Info" button on a reference field read only
Hello, ive come across this issue im having where the "info" or "i" button attached to the reference field is not read only, i have the reference field read only but i am able to click on the info button and it shows me users information, is there a ...
ServiceNow Impersonation
Hi team,I have a requirement that,1. The specific person called "A" has to impersonate only the members from the specific group called "ABC". if the ABC group has 10 members then A need to be allowed to impersonate only those 10 group members not any...
Newly Created Application Not Visible in All Workspaces List
I recently created a new application using ServiceNow studio. However, when i go to All Workspaces from the navigator, I don't see my newly created application listed there.and also at the time of creating the app from studio, i have selected only tw...
How to dot walk the fields under the Template field of Standard change Template
Hello Everyone, I have a requirement where on the catalog form there is a field name for ex 'ABC' which is a reference filed and referencing to the sys_template (which will show all standard change template).I wanted to send an approval of the Templa...
Resolved! ATF If i want to schedule Test suite do i need to open client test runner and my system should be
Hi,ATF If i want to schedule Test suite do i need to open client test runner and my system should be open I have test suite which will have 20 ATF tests and each will take 5 minutes and if i will schedule the ATF test suite and i want that should be ...
One survey is triggring multiple times
Hi,When the state is closed the Survey is triggring multiple times.Can anyone please help on this, It will be usefull.Thanks!
How to avoid duplicate survey notification in sys_emails
Hi, Survey notification triggring twice.Notification:Sys_emails: tiggring twice.asmt_assessment_instance table: Creating only one record.Can anyone please help on this, It will be useful.Thanks!
save as draft functionality not working as expected in catalog item
When a catalog request is saved as draft, on the draft record few conditionally dependent variables are hidden even when they are made visible on normal request form and few variable values are cleared. Please let me know if this can be solved withou...
Resolved! Make hidden variables visible in back end
Hi All! I have created a number of variables on a catalog item that I've hidden. I want them to not show on the client facing form to submit the request (front end portal), but I want them available to itil users in the back end.Does anyone know how ...
Resolved! HELP! How do I retrieve deleted items from my update set, that I did not mean to delete?
I am creating a new catalog item in the service catalog. I meant to delete a Catalog UI Policy that I do not need. All of a sudden, the entire catalog item had been deleted! I can see in my update set where it got deleted, but I don't know how to ...
Error during removal of users from AD using the workflow automation
I am trying to remove users from AD using automation in the workflow. Add user in AD group is working perfectly fine.but getting error while removing. See the attached error.Red mark activity is getting failed.
