Hi All, I have created Metric definition on my incident table for incident state field it is working fine and calculated duration in Metrics(incident related list and metric definition) But in my custom table it is not working i have created same but...
Hi Team, Can anyone help meI have created custom ui action on knowledge table. But is getting knowledge record not found.iam trying to redirect to workspace.function CopyKnowWorkspace() { var number = g_form.getValue('number'); var instance = "...
apart from incident metrics table and sys audit is there another way for priority change report or for Field change
Hi Team,I have a requirement to load huge data (more than 5 lakhs)I can load it using Integration or manually via excel, I would like to know what would be the best approach to load without impacting system performance.I know regading switching off '...
SC_Tasks only appear to our users within the time portal once a time card is created from the form view - they don't appear under searchable tasks even when assigned to them. They also aren't appearing under Group Tasks when assigned to the user's gr...
In the catalog item, the question choices are displayed in the correct order in the portal view but not in the ITIL view. Can anyone please tell me why i am not able to see the order in ITIL view and how to fix it.
When a new sprint is started, all the stories which belong to current sprint is displayed in Sprint Tracking page in Agile board. But there are few particular stories which are not seen in Agile board even though its tagged to Sprint. I did an invest...
Hi Community, I know that we can remove the export option for tables list view. How to restrict or remove export option from form view? I can see end users can export form data in pdf format. Can we restrict/remove export option on form view as well?...
Hi Team,My requirement is on the incident in related list vendor whenever the vendor is selected as 1 value then it should update 2 values. 1. when Vendor value is ABC then my logic should work like to "query the related incident number and from that...
Hi all,I'm working on one health scan finding, I need some help on below finding- Minimise the number of errors per day============================Have a System Admin check the Error log continually during development and regularly in production. Act...
Copy change UI Action copping the attachment as well, how can I restrict it, it should not capture attachment.
I created BR, after insert/update (function executeRule(current, previous /*null when async*/) {var num = new GlideRecord('problem'); num.addQuery('number',current.parent.number); num.query(); while(num.next()) { num.problem_id = current.number; num...
Hi guys.I am trying to auto refresh the widget for each 5 seconds without refreshing the page. I have tried the following client script,but it works only on page load not refreshing automatically for each 5 seconds. function($scope,$timeout,spUtil)...
Hi, I have got a requirement to build a dashboard like this. " when it comes to the buttons (under each of the incident, problem and change) they will need to be clickable and then take you to that specific metrics. "Color is not a mandate thing for...
Hi, For a requirement, we have created a custom table for service requests, created a custom portal to raise service requests for custom categories that are stored in custom table created. Also, created a support team with 9 users in that group who w...
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