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Continual Improvement (CIM) Integration with Change

How should CIM Integrate with Change? For many initiatives as we create the phases / tasks in the CIM record, there will more than likely also need to have a Change record to account for the operational modifications.  Most of these initiatives will ...

Diane22 by Tera Guru
  • 439 Views
  • 1 replies
  • 0 helpfuls

Call an array in the Catalog Client Script

Good afternoon,I am trying to pass an array from a Script Inlcude to a Catalog Client Script.I have tested my Script Include at it is returning the correct values, as a coma separated list.I want to call this list in my Catalog Client Script, and hid...

How does a requester open an incident for a specific service?

This may be obvious but I just can't get my head around that: Imagine there is a self service user from a customer without a role (i.e. a requester) who wants to raise an incident ticket. Now also imagine that this customer has subscribed to several ...

Martin Noack by Tera Contributor
  • 1007 Views
  • 4 replies
  • 1 helpfuls

Remove the iData references

Hi,I want to remove the parent category to display on the knowledge base portal. iData is the parent category and Accounts is the category. Please refer the attached screenshot of the issuePlease help me to achieve this.

Resolved! Error message "attachment does not exist" issued by the ECC queue.

Hello.I am currently investigating how to use REST Message to link data from ServiceNow to other systems.In particular, we need to send a file attached to a record and would like to use sn_ws.RESTMessageV2().setRequestBodyFromAttachment().So I wrote ...

Shuto Sato by Tera Expert
  • 1894 Views
  • 3 replies
  • 2 helpfuls

Resolved! ITSM

"Given that a change request has no value in the "Assigned To" field,When the planned start date is 24 business hours away,Then an automatic email will be sent to the supervisor of the assigned group". Can you please help me on my requirement?

Narmadha PR by Tera Contributor
  • 547 Views
  • 3 replies
  • 1 helpfuls

How Can i create a Flag Like VIp and give the condition

Hello everyone,I got a req to create a Flag similar to VIP users , but the condition is the falg should be tagged to the users who are a part of a particular group example Group aif a user raises incident or request then the flag should be visible in...

Ashutosh4 by Tera Contributor
  • 2609 Views
  • 12 replies
  • 0 helpfuls

Agent Workspace Page not found

Hello there can someone help whats going on here. Every time I click the related link  "Open Worksapce" or even the Agent Workspace application itself it says that the page not found. Also, the UI Builder button is missing.

find_real_file.png find_real_file.png

Caller populate based on Company

Hi team, I have a requirement to create a reference qualifier to populate caller based on company. Suppose if we have a company ABC and in user table company mentioned as ABC but we have two more company suppose ABC_Rest and ABC_non_rest then also AB...

kun1 by Tera Expert
  • 905 Views
  • 10 replies
  • 0 helpfuls