Description Field Not Showing as Mandatory in SOW View for Standard Change – Need Help

[lakshmi9]

• I’m working on a requirement where the Description field should be mandatory for Standard Change Requests, but only when the State is 'New' and the view is SOW.
• I tried implementing this using a UI Policy, but it didn’t work in the SOW view. I then attempted it using a client Script, and it works fine in the Default view, but not in SOW.
• The field is present in the SOW form layout, so I’m not sure why the mandatory condition isn’t being applied.

If anyone has faced a similar issue or could kindly guide me on how to achieve this, I’d really appreciate your help.

[SD_Chandan · Accepted solution]

Hi @lakshmi9 ,

Please check and confirm if you have selected for a specific view
because it will work.

Mark it helpful if this helps you to understand. Accept solution if this give you the answer

[SD_Chandan · Accepted solution]

Hi @lakshmi9 ,

it is directly coming from template that's why is is not appearing mandatory.

[pavani_paluri]

Hi @lakshmi9 ,

You can achieve this by using onLoad Client Script with View Check.

Please create display business rule to get the current form view and make description mandate if form is SOW.

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Pavani P

[Andrew_TND]

Hey @lakshmi9 

So far it seems you’re not far off, off hand I believe if you untick global you can then input the view for when to run. 

That should do the trick but let me know how you get on.

Please mark as helpful or if it’s resolved the issue - CORRECT!

[lakshmi9]

Hi @Andrew_TND 

• I had selected the Global option in both the UI Policy and the Client Script. The UI Policy didn’t make the Description field mandatory, but the Client Script worked correctly in the Default view — but not in the SOW view.
• To address this, I created a separate onload Client Script and specified the SOW view explicitly, but even that didn’t resolve the issue — the Description field is still not showing as mandatory in the SOW view.

[Pradeep Thipani]

Hi @lakshmi9 ,

Have you checked on the details tab weather it is mandatory or not. When you write a UI Policy/client script on SOW View usually it will applicable.

Thanks,

Pradeep