I was confused as well, but Ben Sweetsers Blog about Models did explain a lot.
And combined with this blog:
Blog | Don't confuse IT Asset Management and Configuration Management
You might get an answer 😉
It is a complex area, but start with the first phase: "What equipment do I want in my portofolio?" then how do people requist it...
Then you are on the right track.
ServiceNow Asset Management does not include the demand phase in detail, and is not covered in the Asset Management course (it is a technical course)
