Difference between Service Owner Workspace and Service Operations Workspace

[Shreya Sundriya]

Hi All,

In San Diego there are many workspaces like Service Operations Workspace and Service Owner Workspace.

I   would like to know the difference between Service Owner Workspace and Service Operations Workspace.

For what purpose Service Owner Workspace is used and by whom?

For what purpose Service Operations Workspace is used and by whom?

[chadcorriveau · Accepted solution]

Hi Shreya

For what purpose Service Owner Workspace is used and by whom?

It is for someone who is responsible for the lifecycle of a service portfolio

https://www.servicenow.com/products/service-owner-workspace.html

https://docs.servicenow.com/bundle/sandiego-it-service-management/page/product/service-owner-workspace/concept/setup-service-owner-workspace.html

For what purpose Service Operations Workspace is used and by whom?

It is for Service Desk Agents or Operations Teams.   Persons who fix or address the services but do not own the full lifecycle of the service.

https://www.servicenow.com/products/service-operations-workspace.html

https://docs.servicenow.com/en-US/bundle/sandiego-it-service-management/page/product/service-operations-workspace/concept/sow-landing-page.html

[Shreya Sundriya]

Thanks for your response. This is much appreciated.

[Anwesha Patra]

Hi Shreya,
Service Owner Workspace / Digital Portfolio Management:
It provides a central place to view and collectively manage your services and applications leads to better visibility into technical, operational, and roadmap dependencies.
Target Personas: Service owner, Application Owner, Product Owner
Purpose:
a) Manage service performance, service value
b) Add service offerings and service requests to deliver value to customers
c) Manage access and availability of applications
d) Manage application related risks and issues

https://docs.servicenow.com/bundle/sandiego-it-service-management/page/product/digital-portfolio-management/concept/dpm-landing.html

Service Operations Workspace:
It brings together IT Operations and Service Management capabilities to provide a unified experience and reinvented core that enables modern best practices to automate and improve service reliability. 
Target Personas: Service Desk Agents, Operators
Purpose: 
a) Monitor the status of the assigned work before starting the day
b) Analyze and work on incidents and catalog tasks that need attention and navigate to the records on which action should be taken
c) Monitor incidents with SLAs that have been breached or at risk
d) Collaborate across service operations and other teams instantly to resolve issues faster

https://docs.servicenow.com/bundle/sandiego-it-service-management/page/product/service-operations-workspace/concept/sow-landing-page.html

[Shreya Sundriya]

Thanks for your response !