Difference of ITSM and CSM

[Gousia Syed1]

Hi,

Anybody can you please suggest or share the best resource to learn CSM.

Also can help with what is the difference between ITSM and CSM modules.

Thanks,

Ruby

[Ravi Chandra_K]

Hello @Gousia Syed1 

greetings!

refer below threads:

https://www.servicenow.com/community/csm-articles/itsm-vs-csm/ta-p/2297067

https://www.linkedin.com/pulse/servicenow-itsm-vs-csm-which-one-choose-why-michael-moch#:~:text=ITSM....

you can learn CSM on now learning:

CSM Fundamentals

https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=fd473e4cdb5eff40de3cdb85ca9...

CSM Implementation

https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=e5473e4cdb5eff40de3cdb85ca9...

Help others to find a correct solution by marking the appropriate response as correct answer and helpful!!

Kind Regards,

Ravi Chandra.