Disable MFA for one user account

[pradeep reddy2]

Hello folks, I have requirement to remove(disable) MFA for a single user account. any possible ways to achieve this. I have tried with making MFA column false on sys_user table with no use.

Thanks in Advance.

[Musab Rasheed]

Hello,

Check these out

https://www.servicenow.com/community/developer-forum/disable-multifactor-authentication-for-test-use...

https://dxsherpa.com/blogs/multi-factor-authentication-in-servicenow/

https://www.servicenow.com/community/now-platform-forum/disabling-mfa/m-p/1122089

[pradeep reddy2]

Hi  Musab Rasheed, thanks for the early reply I have tried with the above, but I don't see any related link "multifactor authentication" in it.

[Vasantharajan N]

Please refer the docs link how you can "Configure user-based multi-factor criteria"

https://docs.servicenow.com/en-US/bundle/tokyo-platform-security/page/integrate/authentication/task/...

[Musab Rasheed]

Check in Self service view , it should be visible, in default view it might be hidden so change view to Self service