Disable multifactor authentication for test user accounts

[Inactive_Us1370]

• We have a venxxxxx instance that we wish to use for the purpose of testing our Scoped Store application.
• The instance has 2FA enabled by default.
• We want Admins only to have to use 2FA.
• We would like to disable the requirement for 2FA for our test user accounts.

I've found this article which states that you can turn off 2FA for individual users if you have access to the [sys_user] table.

https://docs.servicenow.com/bundle/orlando-platform-administration/page/integrate/authentication/task/t_DisableMultifactorAuthUserTbl.html

The user acocunt I am using has the admin role but I do not see the "Enable Multifactor Authentication" column that the article refers to.

Any help would be much appreciated.

Thanks

Andy

[Ankur Bawiskar]

Hi,

I am able to view the field from the user list

Regards
Ankur

[Inactive_Us1370]

Thank you, Ankur.

I can now see the same column. Thanks for responding - appreciate your help.

Andy

[Kieran Anson · Accepted solution]

Hi Andy,

Check the Multi-factor Criteria isn't enforcing MFA based on the admin role (screenshot below)

In this sys_user list view, add the "Enable Multifactor Authentication"

[Inactive_Us1370]

Thanks Keiran.

Checked the MFA criteria - it's set exactly as your screenshot. 

I've loaded the [sys_user] table and can now see the Enable Multi-factor Authentication column.

I think the root cause here is "user-error"

i.e. I had a bit of a dopey moment 🙂

Thanks all the same - good to know that helpful people are out these in the Community.

Cheers

Andy