Disable the automatic downloading of attachments

[Celia Kamdom1]

Hi, 

Currently when clicking on an attachment link, the attachment downloads automatically. For HR security reasons, we would like to disable this behavior so that clicking on the attachment would open it (as the current "view" link ) without directly downloading it. 

Thank you!

[Murthy Ch]

Hi @Uyen Quach 

You may refer below article for more information which is written by @Maik Skoddow 

https://www.servicenow.com/community/now-platform-articles/open-files-with-document-viewer-at-table-... 

Hope it helps

[Uyen Quach]

Thank you so much for sharing @Murthy Ch.  We will try it out.

Uyen

[Celia Kamdom]

@Murthy Ch 

Hi, thank you for the article. What I was looking for was not only having the "view" option, but disabling the downloading one. 

Thank you