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SLA on approvals

I have a business requirement to impose performance targets on the approval/rejection of changes, to ensure that our approvers follow the timing of our CAB process. We have several groups sent separate technical approvals at the same time (applicatio...

Badal Bhat1 by Mega Contributor
  • 2005 Views
  • 2 replies
  • 0 helpfuls

Chat Notification Sound not playing

Hi All,   Can anyone advise why the Chat notification sound would not work? It is not related to hardware etc as this has been checked. I have checked everything I can think of in service now but can't get the notification to sound. This does not wor...

OOB Service Catalog Request Workflows Missing

  Hi all, I am experiencing the issue listed here:  https://hi.service-now.com/kb_view.do?sysparm_article=KB0687119   I have a dev and a prod instance.  I need to know what, if any, repercussions there may be if I follow the instructions in the KB ar...

Resolved! Data Migration - Missing fields

Hi all,We are moving to a new instance (re-implementing the whole system) and need to migrate a bulk of tickets. So far we did XML import-export from lists since it preserves sys_id, original dates, work notes, and attachments. However, there are man...

kaan by Kilo Contributor
  • 1729 Views
  • 6 replies
  • 2 helpfuls

Resolved! Printing out barcodes?

We would like the ability to print out asset receiving forms to send to our vendors. These forms would have data from the system, mostly in the form of text fields and the like, but they would also have barcodes. These would simply be a representatio...

Resolved! How do I filter empty rows with REST API?

Hi I am making REST API call on a table with fields A, B and C. Please let me know how can I append the query in URL not to bring rows when field A is Null? Thanks in advance.https://xxx.service-now.com/api/   ....   TABLE_NAME?....   &sysparm_fields...

Rajanmehta by Mega Guru
  • 7681 Views
  • 5 replies
  • 4 helpfuls

Need help for Catalog UI Policy Script using AJAX calls

Hi All, Need some advice on the following:I have a variable named "Groups" in my Catalog Item, i am trying to populate the list of groups that a portal requestor belongs to into the variable when the requestor is submitting a new request. (He/She can...

alex_tan by Kilo Contributor
  • 1512 Views
  • 5 replies
  • 1 helpfuls

Resolved! fetch the current workflow for a change request

Hi there, I am trying to write a simple script within the workflow to fetch the current change id within the normal change workflow, i found out its not really working. var gr = new GlideRecord("change_request");gr.addQuery('number',current.sys_id);g...

Rex Shi by Giga Contributor
  • 1595 Views
  • 13 replies
  • 1 helpfuls

Resolved! Populate parent depending on the Service Offering

Hello Experts I'm having a tough time populating a set of values to a glidelist based on a different field. I have two different Glide Lists(Business service and Service Offerings). Each Service Offering will have a Business Service as a parent which...

Resolved! Performance Analytics reporting with colors

All,I have to provide standard performance analytics reports for various tables and there are a few requirements that I dont have answers to1) Create a score right next to the graph with an up/down arrow, similar to how it is in the workbench widget,...

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ncp by Mega Guru
  • 1347 Views
  • 7 replies
  • 2 helpfuls

Workload trend report (time-of-day, day-of-week)

I just thought I would share something I recently discovered after 6 years of using ServiceNow.Did you know that you can pull a trend chart to show the load balance of incidents created grouped by the time-of-day or day-of-week?  I didn't, I had actu...

williamsun by Mega Guru
  • 10011 Views
  • 11 replies
  • 5 helpfuls