Greetings, The Ask: To be able to pull a report for an individual or assignment group that will show all active incidents for the assigned to or assignment group, and the total length of (calendar) time that the person or group has been assigned the...
Caller field on Incident is showing Inactive Users as-well. Which is the best way to fix this issue? We have identified 2 ways: 1. Changing directly at the Dictionary and add filter as Active is True 2. Changing at Business Rule user Query and adding...
Hi, is it possible to search a particular record from List of total records Usually what we do for particular record in Number Column search we will mention Record number so then it will displays record if that record was available in list , as th...
Hi All, Does anyone have implemented a solution for Change Management that they won't be able to move the change for approval unless they have completed the Risk Assessment (plugin is activated)? So it's like the change is submitted but once they cli...
Hi Everyone, By default there are 2 catalog tasks has generated in an RITM. I need to remove a stask and need to stays with only 1 catalog task. Note: Not used workflow for it. PFA Thanks, Anu
I work for a huge corporation and my regional service desk received a ticket a month ago where the user is also working in SNOW , handling legal tickets. The legal team has changed their telephone number and they need this to reflect in the auto-gene...
I am setting up our On-Call rotations as well as configuring the notifications portion. How can I have more than one rotation per group? For example, I have a group with 5 members and need to have a different resource on call each day Monday - Friday...
I have the following requirement: In a catalog item, to have a field where I can select fields from a table associated with a variable. Let's assume there will be two fields - one in which i select the variable (one of the variables of the item - al...
How would I include the Model categories info when I import asset hardware models from an Excel file? Even though the cmdb_hardware_product_model table has the Model categories column, this column is neither included in the (insert/update) import Ex...
Hi All, I Have a requirement to compare the two string fields data and the difference need to be populated in the 3rd field. 1st field name: user input 2nd field name: existing data 3rd field name: missing data: 1 st field data : 1,2,3,4,5,6 2nd f...
Been looking through the article regarding the global search configurations, but cannot seem to figure this out. Using the global search on the top right of the portal, I can search for users by using the username field (i.e. their AD account name),...
want to know the difference of use Dev, Prod , Test instances as a developer?
Hi Experts, I have created new process flows entries for my Incident table: but when I access my Incident form cannot see Process Flow in the list. Based on the training video: https://www.youtube.com/watch?v=ve52RRXjAbs&t=127s it should look like...
Hello everyone, can any one help me how to use Filter i.e sys_filter table.? your reply would be appreciated.
Hello,I have a problem with the car assigning a ticket to a group, which is assigned by workload and according to the work schedule of each operator.I'm using queue manager, but this assigns me to all the operators of a group by workload but there is...
