HelloSo I need to be able to close multiple tasks at once however before I close them they need to be assinged to my self.At the moment I am having to close them one by one and it is very slow to do this.How can I do this?CheersPaul S
We have the following mail script that we add to email templates that provide the last 3 comments and work notes. I would like to be able to filter out the items posted by the "system" account.We have inactivity workflows that will post work notes ...
AHA transfer- IS the scheduled maintenance activity performed by Service Now done Yearly or monthly??..I need some info about this guys.
Hi,I need a module under inicidents application like 'my owner incidents' which should get incidents of my owner.i.e, condition is ---if i am the delegate of user/users then i should get incidents of that user/users
We just went live this past week so I'm a total newbie at this, please forgive my ignorane withh this. I have an incident form that has fields set as mandatory but incidents are being created without the mandatory fields being populated
We have set up multiple Catalog items which creates items on the sc_req_item table and create tasks on the sc_task table and send these to the correct groups based on the workflows.In some instances users may need to manually create additional tasks....
Hello All.I am rather new at the Service Now CMDB. Can someone explain what is the difference between the role of ecmdb_admin vs. discovery_admin. I understand that the role of ecmdb_admin is contained within discovery_admin. So, what is the purpose ...
Hi all,I am new to service now and have been exploring the platform. I wanted to know if there was a way to access a variable called 'company' present for every user, using the g_user method. Regards,Vivek
Today I have noticed that some Incidents no longer have their original additional_comments visible on the Incident form. I have tested all different types of scenarios, looked through everything updated in the Helsinki upgrade, and I cannot for the...
How do you do a major incident in Service-Now? Would anyone be willing to share their thoughts and experiences?
Hi All,In SP Service Catalog Item, price is not updating as per quantity..Can someone suggest
What is the maximum size of a video that can be uploaded in ServiceNow Knowledge article's HTML Field?
Hi,Have anybody configured Change process to handle multiple CI's in a single Change Request. I do not want Bulk CI plug in, as it allows you to select CI only from single class of CI's.My requirement is to capture all impacted CI's (which may belong...
Hi everyone, cameronrichard ctomasiI am working on the state transition of my Normal Change model, and am facing this issue.When I modify the script includes ChangeRequestStateHandler and ChangeRequestStateModel_normal, I see all the UI actions vis...
Hello guys,I would appreciate to share your knowledge with me in order to understand SN out of the box process flow. Let's assume scenario - I have request (REQ) that contains 1 requested items (RITM). After RITM is approved and deployed (For examp...
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