Last Month/ This Month Reports - Add Month Name to Title
Hello,Is there a way to dynamically add the month name to a report title on a gauge where the report is on "Last Month", "This Month" etc?Just a thought...Cheers,Dan
Forum Posts
Resolved! What are the use of the plugins which are present in the developer page from where we open the instance QUnit Testing layer .do pages , QUnit - Javascript unit testing ,QUnit Elements Test and QUnit Test plugin
What are the use of the plugins which are present in the developer page from where we open the instance under the action we get ACTIVATE PLUGIN under that QUnit Testing layer .do pages , QUnit - Javascript unit testing ,QUnit Elements Test ...
SLA Clock refresh
Hi,On our incident form we have a field u_remaining_sla_time (screenshot below). This field is update by a business rule which runs on insert and update and just takes the current.business_time_left and populates it in this field.We have the issue ...
service catalog category is not visible in snow
Hi Team,I am new to ServiceNow.As per document I configured the Category but its not visible in Service Catalog
Resolved! Not getting the SSO login pager after enable multi provider SSO
Hi, Initially we have installed OKTA plugin for SSO.That time it launches the SSO page directly.Now we have upgraded the same instance to Multi provider SSO.But we are seeing the servicenow login page instead of SSO login page.We need to click on e...
Incident States
We are taking a look at our incident states and we were looking at the new incident state model in Helsinki and doing some analysis on if we should move to that or not. When we started off we added several extra incident states to incident, and I ...
Relate Expense lines to Contract or Cost Center?
Hi,Any one that can share common practice regarding relations between Assets , contracts , expense lines and CompanyHere is the setup we aiming forCompany X have Location A, B, CEach location have multiple Network Gears (CI)Company X have 2 cost cent...
SLA notification
Hi all,I have created a new event " sla.warning1 " other than out of box events " sla.warning " and " sla.warning.breach " , and I have assigned it to a notification and I have added it to the workflow.So , whenever the sla breaches a certain ,...
List Restrict Row Count
Hi,Many of our users are setting their row counts at 200, and 100 for the list views.I looked in the system properties. The wiki told me to type sys_properties.list (which did not work).What do I need to do to restrict the number of rows to let's say...
Resolved! how to bypass intermediate login pages in SAML SSO
We configured our test instance to use SAML/SSO and we are encountering a weird situation.We are using the Idp authentication so the user "logins" to our Idp site which then forwards them to ServiceNow.The issue starts with a user who is not logged i...
Not able to assign ticket to the users. 'Assigned to' list shows blank
I am not able to assign any ticket to the users. When I click on the 'Lookup using list' button next to the 'Assigned to' field, the popup list does not contain any user names. I do have users in the ITIL role. What could be the reason ?I have attach...
Need to develop a pop-up window on clicking a UI Action on form
Hi,I have a requirement that on click of a UI action button(say 'create incident') on a form(risk form), a pop-up window should appear with the basic field information(example : Name of the Caller who clicks on the UI action & initially the impact,ur...
Reporting on up/down time of a Buisiness Service
Reporting up/downtime of a Buisiness Service.We created in our CMDB some Buisiness Service's and the CI's that are used by those Buisiness Services. In a lot of cases, a Buisiness Service only uses one CI but in some cases (for example a database) is...
Resolved! Numeric variable for a record producer
G'Day ServiceNow Gurus,I was asked to create a numeric field. This can be a number up to 100.00, displayed to 2 decimals. Maximum value is 100.00. Minimum value is 0.01Apparently there is not numeric variable type.Variable Types - ServiceNow WikiTh...
How to allow ITIL users to add delegates only to their own profile, not others.
I want to give ITIL users access to add delegate only to their own profile. Is there a trick to compare logged in user and the profile (s)he is going to update. So if both user ids are not matching, we can restrict this operation.
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