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Checking if a Date/Time field is empty in a client script

Hi All,  I have created a new field on the task_sla table called "Actual Breach Time". I am trying to create a client script that sets the actual breached time field when the stage field changes to breached. This is what I have so far:  It works when...

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bvq1 by Giga Contributor
  • 4299 Views
  • 5 replies
  • 3 helpfuls

Resolved! Email ignored by 'Ignore sender' filter

Hi guys   When I get this message i email-log for a received email (the mail is received-ignored):"Email ignored by 'Ignore sender' filter" What is then wrong...? We haven't set up any emails filters except for those OOB i SN. Thanks! Soren

priisholm by Mega Expert
  • 9651 Views
  • 2 replies
  • 4 helpfuls

How to represent cloud in the CMDB

Our department is beginning to use cloud services from Amazon (AWS), Microsoft (Azure) and Google (GCP). Our department's role is both as a consumer running applications on these cloud platforms and also as a broker giving other departments in the Un...

aaronlandy by Mega Contributor
  • 2291 Views
  • 2 replies
  • 4 helpfuls

Report on number of tasks a user updated today

I have a request that I'm not so sure I can accommodate given the circumstances.   I know in SN that the updated by field only retains the last update but I have a request to get a report that shows how many tasks a user updated in a day.     I was t...

Travers M by Mega Guru
  • 3245 Views
  • 5 replies
  • 0 helpfuls

Client Script onSubmit Popup Messge

Hello Community, I have a popup message in Client Script, The message is happening on Field Change, however I also need to popup when a certain value is selected. How can I add in the additional condition into this script? function onSubmit() { var f...

jmillwood by Giga Contributor
  • 1421 Views
  • 5 replies
  • 0 helpfuls

Attachment causing additional comments

When we add an attachment to an incident it is being adding a comment to the incident with a link to the incident.  What is causing this to happen as we need to be able to add attachments and not have a comment added?

Resolved! How to create a GlideRecord Query for NOT STARTSWITH

Hello We are on Jakarta. I have a need to filter out IP address which starts with 172.How can I add to my query? Any help on syntax would greatly appreciated. rec.addQuery('ip_address', 'STARTSWITH','172.');   ( I want to add query like this but with...

Rajanmehta by Mega Guru
  • 5104 Views
  • 15 replies
  • 3 helpfuls

Resolved! How to find history of a scheduled report?

I have a scheduled report that sends the report file to a group email address.  Where can I find the report log or history of when the report ran, what was sent, and any related activities?

cuong2 by Tera Contributor
  • 3240 Views
  • 2 replies
  • 1 helpfuls

knowledge article not showing in serviceportal

We have a knowledge article that is not showing in the ServicePortal.   The article in in the "general" category, but does not appear in that category (only 2 other articles in the category and they show just fine) in the ServicePortal, and cannot fi...

Resolved! Append field to short description on requested items

I have had a request to see if we can append the short description of one of our request forms in the Service Catalog with the value of one of the fields. It's so that when the user requests software, the name shows in the short description (and as s...