Hi everyone!
I hope this message finds you well!
I'm dealing with a scenario where, when a RITM (Rapid Interruption Time Management) has its first state transition to On Hold OR Awaiting Prioritization, the record isn't updated in the Metrics table. An interesting observation is that the previous state doesn't populate the End and Duration fields.
I've already done an analysis based on these guidelines Troubleshooting Metrics intermittently not working - Support and Troubleshooting, but it didn't work.
Could someone please help me?
Thank you in advance.
