Display a new field in RITM to End user Service Portal

Raghesh · ‎01-13-2022

Hi,

I have added one new date field "Estimated Delivery" to one of our RITM Catalog, now I would like to display the same field in Service Portal of the end user so that they can view the value updated in this field.

Currently our Service portal is displaying only very minimal info of RITM. How can I include this new field.

Below screen shot shows the current fields displayed in the portal for end user.

regards,

Raghesh

Anil Lande · ‎01-14-2022

Hi,

This is because GlideDate time field is handled differently.

You can make changes in HTML Side or change datatype in server side script like below:

Thanks,
Anil Lande

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Thanks
Anil Lande

View solution in original post

Raghesh · ‎01-18-2022

Thank you Anil, it worked!!

Appreciate your support!

regards,

Raghesh

shloke04 · ‎01-14-2022

Hi,

Please follow the steps below to achieve your requirement:

1) Navigate to Ticket Field Widget and then just add your field which you want to shown in the line highlighted below:

var fields = $sp.getFields(gr, 'number,state,priority,estimated_delivery,short_description,sys_created_on');

Refer to article below which explains step by step on how to achieve this:

https://www.servicenowelite.com/blog/2019/1/28/display-additional-fields-in-the-ticket-page

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke