Display a new field in RITM to End user Service Portal

[Raghesh]

Hi,

I have added one new date field "Estimated Delivery" to one of our RITM Catalog, now I would like to display the same field in Service Portal of the end user so that they can view the value updated in this field.

Currently our Service portal is displaying only very minimal info of RITM. How can I include this new field.

Below screen shot shows the current fields displayed in the portal for end user.

regards,

Raghesh

[Saurav11]

Hello,

Generally each table has a Portal view for it, which means if you configure that field on the Portal view of the form it should appear.

Please mark the answer correct/helpful based on Impact

[Anil Lande]

Hi,

Please check below link:

https://community.servicenow.com/community?id=community_question&sys_id=3c6e501fdbbc0550382a82630596...

Similar issue was answered on the above link.

Thanks,
Anil Lande

[Raghesh]

Hi Anil,

Thank you for your response!

I have managed to bring the field on Service Portal by editing the Widget, however facing an issue.

The field is a date field "estimated_delivery" and it is showing the label however the date is not displayed instead it just showing as  "Just Now"

How do I display the actual date on the screen in SP.

The server side script is like below.

regards,

Raghesh

[Anil Lande · Accepted solution]

Hi,

This is because GlideDate time field is handled differently. 

You can make changes in HTML Side or change datatype in server side script like below:

Thanks,
Anil Lande