Resolved! How to cancel the RITM, when one of its task is close cancelled?
I need to close the whole RITM and tasks when one of its tasks assigned to a specific group is close canceled. Please put up your suggestions here.
Forum Posts
action.setRedirectURL not working in Workspace in "on insert" UI action
Good day all, We recently upgraded from Madrid to Orlando and are now experiencing some strange behavior on the setRedirectURL not actually redirecting. Situation: UI action available on insert (of a case (sn_customerservice_case). Creates an inciden...
Resolved! How to hide annotation on incident form
Hi Team, I am trying to hide one annotation(information) on the incident form based on one condition . Condition: when assignment group is service desk i want to show annotation and when assignment group is not "ServiceDesk "i don't want to show that...
Resolved! "return false;" not working onSubmit
I am using the below script for onSubmit. The If condition gets passed through and am getting the error message "This page is restricted to employees only." But, the ticket gets submitted. Return false is not working. function onSubmit() { var user...
'Assign To Me' button in Incident and catalog task and population of assignment group
Hello All, I have a requirement to add 'Assign To Me' button/UI Action in Incident and catalog task. But the button should be available to all, regardless of where the ticket is assigned. For example – I get an email \ call \ Skype asking to look at ...
Resolved! How to push multiple values in multiple line text field in catalog.
Hi All, I have one cat item with 4 fields. Req for (List Collector) & UserId, Dept, Title (Multiline Text) Please have a look below. I will select Abel Tuter first in list collector, then it should populate corresponding values in the below three ...
Ability to search change requests in Global search, for the CIs added to the affected CIs list
Hi All, Presently, if we want to search for the changes executed on a CI, the CI should be added under configuration item field of the change request(primary CI).And If the same change request has other CIs added under Affected CIs related list, we a...
Resolved! Multiple assignment groups in one incident
Hi, can we have more than one assignment group in an incident. Sometimes we have multiple task for one incident. For example to resolve the incident the network group and the Database group have to work on the incident. So is there a way to assign to...
Migrating Calls to Interaction & Call Type
Knowing that Calls (aka "Service Desk Calls") has been depreciated, I'm planning my migration to Interactions. Our main KPI for Service Desk Calls is the "Call Type", allowing us to track what is the reason for the someone contacting the IT Service D...
Epson Printer Error Code 0x9d
Whenever I am trying to print any file from the printer an error message shows up on my screen stating Epson Pinter Error Code 0x9d. Can anyone guide me How To Recover the Epson Printer Error Code 0x9d issue? I had tried different methods to solve it...
Resolved! Add information from request item variable into work notes on sc_req_item
Hello, I need to push the below variable on a catalog item into the work notes on said item when it has been submitted, is this possible? Anything that is added to this box: Needs to be pushed into the work notes on sc_req_item:
Resolved! Restricting access to the work notes field for some ITIL users
Good morning community, I have been asked to restrict a group of ITIL users from seeing the work notes field on the incident form. What is the best way to accomplish this?Thanks,Heather White
Resolved! List Collector dynamic reference qualifier for catalog item
I have a list collector variable on the sys_user table in a catalog item and I want to update the filter on the collector based on a selection of a drop down on the catalog item. I can do this as a catalog client script but I am having trouble settin...
Resolved! showFieldMessage & ErrorBox msg nor working
Hey Guys, Im trying put an error or info message under the field. But it's not reflecting. g_form.showFieldMsg("start_date","Selected Date is in past, Select a valid date","info",true); suggest me something here
Resolved! Is there a way to bulk attach multiple CIs to the affected CI list on a Change Request?
Is there any easy way to attach a large number of CIs to the affected CI list of a change request? We have a long list of CIs to attach to a change request and don't want to enter each CI manually from the affected CI list, would prefer an import fun...
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