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Import Sets are stuck in Running state

Hi,   In our system, we several import set runs are stuck in Running state from long time (we have few even from 2015) . How to cancel them? Any precautions to be taken? Please advice. I see from transform history that most of them are not having Dat...

madhuv by Tera Contributor
  • 1937 Views
  • 3 replies
  • 0 helpfuls

Resolved! Openframe API in Agent WorkSpace

Hi, Good day! we have to integrate the "openFrameAPI - openServiceNowForm" as per https://docs.servicenow.com/bundle/newyork-customer-service-management/page/app-store/dev_portal/API_reference/openFrameAPI/concept/c_openFrameAPI.html#c_openFrameAPI. ...

Vijay151 by Kilo Contributor
  • 2839 Views
  • 5 replies
  • 2 helpfuls

Resolved! Unable to edit multiple records in list view

Hi everyone, We have recently upgraded to Paris. We couldn't list edit for multiple records. In the list view, Iam able to select multiple records and update it. But when I open the record nothing is updated. For eg: If Iam selecting 10 records, only...

rin1 by Kilo Guru
  • 2254 Views
  • 5 replies
  • 2 helpfuls

Hide Options from Select Box

For the Create Incident form, I added Category as an option.  I was able to add this option and it inserts into the Incident table.  Success! However, I only want a few categories available for our users to choose from in this form.  We'll call these...

Resolved! How servicenow call external rest api

Hello, I plan to integrate snow with external system. When user submit an incident, I want to transfer snow incident to external system by calling rest api, what should I do? I plan to use script includes and business rule to implement it, I'm not su...

Kimi Liu by Kilo Expert
  • 15232 Views
  • 4 replies
  • 3 helpfuls

Identify user logged in method

Hi All, Is there any specific parameter in system which could help us understand whether user logged in using SSO or user name and password

moulik1 by Kilo Guru
  • 2999 Views
  • 3 replies
  • 0 helpfuls

Resolved! the unchecked check boxes is giving false value in portal.

Is it possible to hide the false value.below are the screen shots showing the catalog item containing the check boxes.here i have checked one checkbox only but in portal it is showing   true value along with false value.I want only true values should...

kushi1 by Tera Contributor
  • 3870 Views
  • 14 replies
  • 2 helpfuls

Resolved! How to check user has any roles from any group?.

Hi, After group approval it goes for the license team approval. if user did not have same roles. example :adela.cervantsz  has role scrum_user and when we are adding any group need to check user has roles not only one role any roles need to check fro...

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Sai25 by Giga Guru
  • 3898 Views
  • 6 replies
  • 1 helpfuls