How to close sprint
Just wanted to know how do you close sprints, for me the state of sprint is showing "read-only"
Forum Posts
Resolved! Make Request Approval button visible before Change form is sublimitet
Hi,I'm working on simplifying the Change process, and I therefore want my users to be able to push the "Request Approval" button without having to save the form, or returning to the record after pushing "Submit". I've studied the UI Actions for "Requ...
Resolved! var answer = response.responseXML.documentElement.getAttribute("answer");
hi what is the work of "answer"....and what is get Attribute doing here pleae any one can explain me the complete line var answer = response.responseXML.documentElement.getAttribute("answer");
Resolved! Activate 'Add Purchase Order' Button
Hi Experts,I am new to Asset Management and I activate Procurement Module.Now when I click on 'Source Request', I want to place a purchase order. But the button is not enabled.What am I missing??
Login issue LDAP: error code 49 - 80090308: LdapErr: DSID-0C09042A, comment: AcceptSecurityContext error, data 52e, v3839
Hi I am getting login issue with service now portal.I trying to resolve, search and read lot of doc. did't get any idea how to resolved. AuthenticationException"LDAP: error code 49 - 80090308: LdapErr: DSID-0C09042A, comment: AcceptSecurityContext er...
Resolved! The SAVE button (UI Action) disappeared from the Incident Forms after a Jakarta Upgrade (from Helsinki)
We recently upgraded from Helsinki to Jakarta and we noticed that the SAVE button disappeared from most of the Forms.This is actually not a question, as I found the solution.I just wanted to share.The first solution we thought about was to re-create ...
Resolved! Service Portal - Change Sequence of Search Results
The Service Portal search results return in this sequence.We would like to change the sequence (Left Box) to Service Catalog, Knowledge Base and Question and Answers. Also the search results (list window on right) in the same sequence. Our goal is to...
Resolved! Populate Item Variable using Catalog Client Script manipulating values brought over from Order Guide Rule Base.
I have an Order Guide with a Rule Base that's forwarding 3 different variable values to a Catalog Item. I've written an onLoad Catalog Client Script in one of the Catalog Items with the intent of concatenating the value in each of those Catalog Ite...
Resolved! How to get the Work Notes field to show on RITM and not the Work Notes checkbox
Hello all,Does anyone know how I can get the Work Notes field to show on RITM and not the Work Notes checkbox?Thanks!Mike
How to make a true/false (boolean) field mandatory?
Hi everyone Did some of you face the same problem?In the change_request I would like to make "production_system" mandatory. As it is a True/False field and I don't want to change the type I tried to configured a choice list with none. But it isn't w...
Tagging multiple Configuration Item on a Change Request
We are currently using a record producer on Service Portal to create change requests. One of our requirements is to allow entering of multiple affected Configuration Items. So on the service catalog side, we were able to add a variable with type "Lis...
Get Total in stack bar chart
I have stack bar chart which shows total based on stacked columns. If i select the Display Grid it will show total as well as stacked data again.I want to see just Total of the stacked bar graph as Total : 127,088 Thank u in advanceBelow is the scree...
Where are workflow stages stored?
When editing a workflow you can edit the stages. If we add new values to this, it will be specific to this workflow. Where are these workflow version specific stages stored (table)?
Resolved! Removing Signature from Service Now emails
Hi All,Please i need a bit of help here. How do i stop. How do i stop signatures from been automatically attached to emails in and out of service now. This is an unwanted data on the service now system.It would have been good if this signatures with ...
Adding New States for Catalog Tasks
Hello ServiceNow Community, I'm looking to find out how to add new states in the "State" drop down within Catalog Tasks.I did right click on the "State" option within the task and selected "Configure Dictionary", added the new stateusing the sc...