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action.setRedirectURL not working in Workspace in "on insert" UI action

Good day all, We recently upgraded from Madrid to Orlando and are now experiencing some strange behavior on the setRedirectURL not actually redirecting. Situation: UI action available on insert (of a case (sn_customerservice_case). Creates an inciden...

XvE by Tera Contributor
  • 926 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to hide annotation on incident form

Hi Team, I am trying to hide one annotation(information) on the incident form based on one condition . Condition: when assignment group is service desk i want to show annotation and when assignment group is not "ServiceDesk "i don't want to show that...

govi1 by Giga Contributor
  • 2510 Views
  • 3 replies
  • 2 helpfuls

Resolved! "return false;" not working onSubmit

I am using the below script for onSubmit. The If condition gets passed through and am getting the error message "This page is restricted to employees only." But, the ticket gets submitted. Return false is not working.   function onSubmit() { var user...

Resolved! How to push multiple values in multiple line text field in catalog.

Hi All, I have one cat item with 4 fields. Req for (List Collector) & UserId, Dept, Title (Multiline Text) Please have a look below.   I will select Abel Tuter first in list collector, then it should populate corresponding values in the below three ...

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Community Alums by Community Alums  
  • 2245 Views
  • 13 replies
  • 1 helpfuls

Resolved! Multiple assignment groups in one incident

Hi, can we have more than one assignment group in an incident. Sometimes we have multiple task for one incident. For example to resolve the incident the network group and the Database group have to work on the incident. So is there a way to assign to...

Ninette1 by Tera Contributor
  • 3296 Views
  • 6 replies
  • 1 helpfuls

Migrating Calls to Interaction & Call Type

Knowing that Calls (aka "Service Desk Calls") has been depreciated, I'm planning my migration to Interactions. Our main KPI for Service Desk Calls is the "Call Type", allowing us to track what is the reason for the someone contacting the IT Service D...

Ray Ennis by Tera Expert
  • 2484 Views
  • 4 replies
  • 2 helpfuls

Epson Printer Error Code 0x9d

Whenever I am trying to print any file from the printer an error message shows up on my screen stating Epson Pinter Error Code 0x9d. Can anyone guide me How To Recover the Epson Printer Error Code 0x9d issue? I had tried different methods to solve it...

lj962500 by Kilo Explorer
  • 2025 Views
  • 2 replies
  • 0 helpfuls

Resolved! List Collector dynamic reference qualifier for catalog item

I have a list collector variable on the sys_user table in a catalog item and I want to update the filter on the collector based on a selection of a drop down on the catalog item. I can do this as a catalog client script but I am having trouble settin...

Michael M1 by Giga Expert
  • 11697 Views
  • 11 replies
  • 15 helpfuls

Resolved! showFieldMessage & ErrorBox msg nor working

Hey Guys,    Im trying put an error or info message under the field. But it's not reflecting. g_form.showFieldMsg("start_date","Selected Date is in past, Select a valid date","info",true); suggest me something here

Naveen87 by Tera Guru
  • 2536 Views
  • 17 replies
  • 9 helpfuls