Display popup or play beep sound for new Critical Incidents

Archana13 · ‎06-07-2019

Hi,

I am trying to play sound whenever new Incident raised for specific company or assigned to specific group.

This sound will be played on support group members desktop at regular interval until the incident status moved to In progress status.

Please let me know if it is possible and how can we achieve it.

psjajda · ‎06-25-2019

Hi Archana,

We can achieve it by creating new Widget and placed it on dedicated Portal page. This widget displays Number of P1 or P2 incidents and if this number is more than 1 with New/1 status. It play Audio and stop the Audio once the number is reduced to zero (0).

New portal page access to be provided only for specific users whom needs to alerted. Those users should keep Portal page window open 24*7.

View solution in original post

Ansha · ‎05-06-2021

We have tried this by creating dashboard. It is showing the number of P1 tickets but no pop up sound is performed. Can you help on this?

Slava Savitsky · ‎06-25-2019

Scheduled jobs are server-side scripts. You cannot play an audio file on the server.

Blog: https://sys.properties | Telegram: https://t.me/sys_properties | LinkedIn: https://www.linkedin.com/in/slava-savitsky/

Harsh Vardhan · ‎06-25-2019

the above script which i had shared, that will not work in server side.

akash_avasare · ‎03-05-2024

Use this script for getting audio from Laptop/PC.

connect_alert.mp3 This file must be present in this db_audio table.