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‎06-07-2019 04:56 AM
Hi,
I am trying to play sound whenever new Incident raised for specific company or assigned to specific group.
This sound will be played on support group members desktop at regular interval until the incident status moved to In progress status.
Please let me know if it is possible and how can we achieve it.
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Incident Management
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‎06-25-2019 01:23 AM
Hi Archana,
We can achieve it by creating new Widget and placed it on dedicated Portal page. This widget displays Number of P1 or P2 incidents and if this number is more than 1 with New/1 status. It play Audio and stop the Audio once the number is reduced to zero (0).
New portal page access to be provided only for specific users whom needs to alerted. Those users should keep Portal page window open 24*7.
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2 weeks ago
Interesting idea! I imagine it working kind of like how Spotify Craccato apk notifies me with a quick sound when I switch track, it would be handy to get that same instant cue for new incidents.
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2 weeks ago
Interesting idea...I imagine it working kind of like how Spotify Craccato apk (spotifycraccato.com) notifies me with a quick sound when I switch tracks, it would be handy to get that same instant cue for new incidents.
