Hello everyone,
I have a requirement to display VIP flag for 'Requested for' for Request. This flag should be displayed on REQ, RITM and SCTASK form.
I referred to the below community and created client script on REQ and RITM and Script include, but i see the flag only on REQ form and not on RITM and SCTASK form.
https://community.servicenow.com/community?id=community_question&sys_id=7700a12fdb32afc011762183ca9619f4
Looking for any help on this.
Below are the scripts.
Client script on sc_request table :-
function onLoad() {
var callerLabel = $('label.sc_request.requested_for');
var callerField = $('sys_display.sc_request.requested_for');
if (!callerLabel || !callerField)
return;
g_form.getReference('requested_for', vipCallerCallbackREQ);
}
function vipCallerCallbackREQ(caller) {
var callerLabel = $('label.sc_request.requested_for').down('label');
var callerField = $('sys_display.sc_request.requested_for');
if (!callerLabel || !callerField)
return;
//check for VIP status
if (caller.vip == 'true') {
var bgPosition = "95% 55%";
if (document.documentElement.getAttribute('data-doctype') == 'true')
bgPosition = "5% 45%";
callerLabel.setStyle({
backgroundImage: "url(images/icons/vip.gif)",
backgroundRepeat: "no-repeat",
backgroundPosition: bgPosition,
paddingLeft: '30px'
});
//set callerField color
callerField.setStyle({
color: "red"
});
} else {
callerLabel.setStyle({
backgroundImage: ""
});
callerField.setStyle({
color: ""
});
}
}
Client Script on sc_req_item table :-
function onLoad() {
//Type appropriate comment here, and begin script below
var callerLabel = $('label.sc_req_item.request.requested_for');
var callerField = $('sys_display.sc_req_item.request.requested_for');
if (!callerLabel || !callerField)
return;
var number = g_form.getValue('number');
var ga = new GlideAjax("isVIP");
ga.addParam("sysparm_name", "vip");
ga.addParam("sysparm_numnber", number);
ga.getXML(vipCallBack);
}
function vipCallBack(response) {
var answer = response.responseXML.documentElement.getAttribute("answer");
var callerLabel = $('label.sc_req_item.request.requested_for').down('label');
var callerField = $('sys_display.sc_req_item.request.requested_for');
if (!callerLabel || !callerField)
return;
//check for VIP status
if (answer == 'true') {
var bgPosition = "95% 55%";
if (document.documentElement.getAttribute('data-doctype') == 'true')
bgPosition = "5% 45%";
callerLabel.setStyle({backgroundImage: "url(images/icons/vip.gif)", backgroundRepeat: "no-repeat", backgroundPosition: bgPosition, paddingLeft: '30px' });
//set callerField color
callerField.setStyle({color: "red"});
} else {
callerLabel.setStyle({backgroundImage: ""});
callerField.setStyle({color: ""});
}
}
Script Include :- (Client callable checked in)
var isVIP = Class.create();
isVIP.prototype = Object.extendsObject(AbstractAjaxProcessor, {
vip: function(){
var number = this.getParameter('sysparm_numnber');
var gr = new GlideRecord("sc_req_item");
gr.addQuery("number", number);
gr.query();
if (gr.next()) {
return gr.request.requested_for.vip;
}
},
type: 'isVIP'
});
