Do visual task boards require a license?

[LKSN]

We want to offer any user in the company access to Visual Task boards where they can create their own private tasks (freeform), and not use data driven to access any application tables. 

Currently we redirect non-itil users to a portal. 

But we realized we could just direct them to the fulfiller view/backend if they wanted to use VTBs and they had no role. This would not consume or cost any licenses, right?

If a user has no role, they can access the fulfiller view/backend without cost, right? I've been at a few companies that don't use/configure portals for users and instead had them access it that way.

[Dr Atul G- LNG]

Hi @LKSN 

Yes, VTB is accessible without any role / end user. No cost it incur.

I just tested in my PDI. 

[Ehab Pilloor]

Hi @LKSN,

According to ServiceNow's licensing structure, users without roles can access the fulfiller view without incurring additional costs. This approach would allow users to create their own private tasks in freeform manner using VTBs without affecting licensing expenses.

If you found this reply helpful, please mark it as solution and helpful.

Thanks and Regards,

Ehab

[Anurag Tripathi]

Hi,

VTB are just a representation of the table and its data. So if you have license for the table you are good. 

there is no additional license for VTB alone.

[Sid_Takali]

Hi @LKSN 

No, Visual Task Boards (VTB) are included with a ServiceNow license. They are active by default on new instances, and can be activated as a plugin on upgraded instances. 

https://docs.servicenow.com/bundle/washingtondc-platform-user-interface/page/use/visual-task-boards/... 

Regards,

Sid