When tried Committing an Update set, received this error. "Restricted Caller Access Privilege" error

Vaishnavi35
Tera Guru

‎07-01-2024 09:37 AM

Hi,

Vaishnavi35_1-1719851787937.png

 

Receiving this error. Please help me solve this?

 

Thanks,

Vaishnavi

 

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2 REPLIES 2

Sid_Takali
Kilo Patron
Kilo Patron

‎07-01-2024 11:47 AM

Hi @Vaishnavi35 

The "Restricted Caller User Access" error indicates that the system is blocking an operation due to inadequate permissions. This often happens when a script or a business rule within the update set tries to call a ServiceNow API or perform an operation that the current user is not authorized to execute. 

Refer this thread https://www.servicenow.com/community/secops-forum/restricted-caller-access-privilege-should-be-on-up... 

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James Chun
Kilo Patron

‎07-01-2024 12:49 PM

Hi @Vaishnavi35,

 

Have you checked the RCA [sys_restricted_caller_access] record in the source instance?

My guess is that the RCA record has been captured in a different scoped Update Set.

If so, you can skip the remote update and export/import the RCA record manually.

 

Cheers 

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