When tried Committing an Update set, received this error. "Restricted Caller Access Privilege" error

[Vaishnavi35]

Hi,

Receiving this error. Please help me solve this?

Thanks,

Vaishnavi

[Sid_Takali]

Hi @Vaishnavi35 

The "Restricted Caller User Access" error indicates that the system is blocking an operation due to inadequate permissions. This often happens when a script or a business rule within the update set tries to call a ServiceNow API or perform an operation that the current user is not authorized to execute. 

Refer this thread https://www.servicenow.com/community/secops-forum/restricted-caller-access-privilege-should-be-on-up... 

[James Chun]

Hi @Vaishnavi35,

Have you checked the RCA [sys_restricted_caller_access] record in the source instance?

My guess is that the RCA record has been captured in a different scoped Update Set.

If so, you can skip the remote update and export/import the RCA record manually.

Cheers