Add non-Fulfiller entities to the Watchlist

[MugTm09]

Add non-Fulfiller entities to the Watchlist.

To my understanding, users added to the Watchlist do not require a Fulfiller license. Has anyone encountered a situation where a license purchase was requested for such users?

[YaswanthKurre]

Hi @MugTm09 ,

Yes we don't need any fulfiller license for users in watch list. Once users are added to watchlist . they can view the request.

Mark this as helpful/correct, if this helps you.

Thanks,

Yaswanth

[MugTm09]

Thanks, @YaswanthKurre .
It's okay to use Incident table, not just the Request table ?

[YaswanthKurre]

Hi @MugTm09 ,

Yes you can use this on incident table and you can use on any table.

Thanks,

Yaswanth

[Its_Azar · Accepted solution]

Hi there @MugTm09 

Watchlist users do not need a fulfiller license — they’re simply being notified and tracking the ticket, not acting on it. Adding someone to the watchlist only gives visibility via email updates, not full record interaction.

That said, license flags can get triggered if those users start opening the task/incident record in the platform UI or otherwise accessing fulfiller-only features. In that case the system may count them as fulfillers, and procurement teams might question it.

So just adding them to Watchlist alone shouldn’t require a license — the only time it becomes a concern is when those users actively navigate to the ticket or perform actions beyond watcher behavior.