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Do we have any approval flow for Known Error article

Gopal14
Tera Contributor

‎06-04-2026 02:56 AM

Hi Team,

 

Do we have any approval flow for Known Error articles. I want to send Approvals based on service offereing approval group.

 

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Dr Atul G- LNG
Tera Patron
In response to Gopal14

‎06-04-2026 03:14 AM

It is instant publish OOTB. Please change it to approval publish. @Gopal14 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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Tanushree Maiti
Tera Patron

‎06-04-2026 03:24 AM - edited ‎06-04-2026 03:24 AM

Hi @Gopal14 

 

TanushreeMaiti_0-1780568294624.png

In Zurich PDI - I can see its flow not workflow . Publishing is driven by Flow Designer, meaning it can be automated as an "Instant Publish" (no approval needed , OOB) or You can configure to route through formal peer/manager review.

 

TanushreeMaiti_1-1780568532161.png

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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