Do we have restrictions on third-party outbound calls?

Manikantahere · ‎01-05-2025

like per hour / day we can only make 10k calls or 1L calls etc?

Ankur Bawiskar · ‎01-05-2025

From ServiceNow side no limit.

It all depends on how many calls the 3rd party can handle in an hour or day

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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Dr Atul G- LNG · ‎01-05-2025

Hi @Manikantahere

No there is no limit defined by ServiceNow.

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View solution in original post

Robbie · ‎01-06-2025

Hi @Manikantahere,

That's correct. I would however confirm this with your account manager or raise a ticket via ServiceNow support to confirm - but essentially, that's correct. API calls and costs are only associated to IntegrationHub - hence why I asked how are you calling the API or outbound call.

To help others (and for me to gain recognition for my efforts), please mark this response correct by clicking on Accept as Solution and/or Kudos.

  Thanks, Robbie

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Ankur Bawiskar · ‎01-05-2025

@Manikantahere

From ServiceNow side no limit.

It all depends on how many calls the 3rd party can handle in an hour or day

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Dr Atul G- LNG · ‎01-05-2025

Hi @Manikantahere

No there is no limit defined by ServiceNow.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Manikantahere · ‎01-06-2025

@Dr Atul G- LNG @Ankur Bawiskar

does cost involved for each API call??

Dr Atul G- LNG · ‎01-06-2025

cost means? here?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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