NON Production Environment Booking & Reaservation Mechanism

[leeza]

Hello,

Wanted to know if there is any process to reserve or book non prod environment for testing in Service -now  ?

[Dr Atul G- LNG]

Hi @leeza 

Every customer has 3 instances: Dev, test/ QA/ UAT, and prod. You can do the testing in the Test/QA environment.

Not sure what do you mean by booking non prod environment for testing? 

[Raj_Nishant92]

Hi Leeza

Can you please elaborate a little more on your query?

What is the requirement , What is the purpose, what support are you looking ?

as per my understanding what you mentioned, please find my response below

ServiceNow does not have a native “Environment Reservation” feature out of the box, but you can implement a process or leverage existing modules to handle this requirement

One Such Approach is - 

Use ServiceNow Change Management Module

ServiceNow's Change Management module can be adapted to reserve non-prod environments for testing.

Steps:

1. Create a Change Request Template:

   • Navigate to Change > Templates > Create New Template.
   • Create a template named something like "Non-Prod Environment Reservation."

2. Define Fields:

   • Environment Name (e.g., Dev, Test, UAT, Sandbox).
   • Requested Start and End Date/Time.
   • Purpose of Reservation.
   • Testing Team/Owner.
   • Approval Workflow (if required).

3. Automate Reservation:

   • Set up a workflow or flow in Flow Designer to validate the reservation.
   • Notify relevant stakeholders when the environment is booked.

4. Add Environment Availability Validation:

   • Use a custom table (env_reservation) to track reservations.
   • Validate conflicts before approving requests.

Let me know if suffice your requirement.