Does Actionable or non actionable notifications in ITSM Microsoft teams integration require full virtual agent ?

Priya7
Tera Contributor

‎02-25-2022 07:39 AM

We are currently using Virtual agent lite and enabled ServiceNow for teams app using ITSM Microsoft teams integration configuration. However the actionable/Non -actionable notifications are not working on the MS Teams .

Can someone help me with the information if a full VA is required for notifications on teams ?

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DanielCordick
Mega Patron
Mega Patron

‎02-25-2022 08:17 AM

Hey Priya

Check this out, looks like you need ITSM pro for actionable notifications.

ITSM pro gives you access to the full virtual agent

https://docs.servicenow.com/bundle/paris-it-service-management/page/product/sn-teams/concept/sn-ms-teams.html

Please mark helpful and correct 🙂

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Priya7
Tera Contributor
In response to DanielCordick

‎02-25-2022 08:35 AM

Hi Daniel,

Thanks for the response! We do have ITSM pro licensing however full VA is not enabled yet , we are still using the Lite version . Can the notifications in MS teams work with this lite version ? We would like to go live with Teams integration first and probably the full VA would be a later plan . 

 

 

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DanielCordick
Mega Patron
Mega Patron
In response to Priya7

‎02-25-2022 09:26 AM

I dont see anything in the documents about VA lite and actionable notifications,

You could reach out to HI and ask this question aswell, they would have access to internal Knowledge on this topic

 

Please mark helpful or correct 🙂