Resolved! How to provide interactive filter based on assigned to user.
How to provide interactive filter based on assigned to user.
Forum Posts
Server JavaScript error Cannot find function getGuide in object com.glide.service_portal.widget.fencing.ScopedSPScriptable@11e58d3.
Hi All, I have cloned sc order guide widget for my portal in scoped application ,I am getting 'Cannot find function getGuide in object' error. Is there any other alternatives for getGuide in scoped application ? Thanks in Advance!
Need to create record in "task_cmdb_ci_service" table with the listcollector values
Hello Community Leaders, We have one List collector variable which is refering to cmdb_ci table to select multiple ci's in one of catalog item. when user select CI's and submit, The change record should be created & also "task_cmdb_ci_service" sho...
BR caused an error while updating the RITM to closure
In a order guide we have mapped some catalog item. On submit of the request it will create Parent and Child RITM. We have created a Business Rule(Auto closure of Req) which will trigger on Requested Item (sc_req_item) table(after insert ,Update) This...
How to create a widget with input text field and button beside in service portal
Hi, I have to create a widget like below figure. I wanna create an input text field and button beside in service portal. I have coded like below and the result is not like expected <form> <div class="panel panel-default"> <div class="panel-body...
Resolved! How to add widget in the existing page
Hi Team, I have created one widget and wanna keep in one of the existing page at particular point. like below tick mark
Variable set should be visible on one particular catalog item.
Variable set is created, and the same variable set is using for many catalog items. Now the stakeholder asked to do some modifications like adding choice and depends on that choice the another variable should populate. Here request type is the varia...
Customer cannot see attachments from SCTASK in RITM Related list
We have setup a relationship for attachments for Requests to be viewable on the Req, RITM and Task. The problem is that customers cannot see the attachments that are uploaded from the Task level. Currently, our users have to go up to the RITM to add ...
Resolved! Interacting with ServiceNow via SFTP
Hi Community,Is it possible to exchange files between our on-prem system and ServiceNow via SFTP?That is, PUT or GET from the SFTP client on the on-prem system side to ServiceNow.If yes, it would be great if you could tell us how to issue a private k...
How to return multiple record types (INC, CHG, PRB, etc) in the same list?
My current out-of-the-box lists only return one record type (Incident, Change Request, Problem, etc). Please point me to instructions on how to create a list that would return ALL record types. I could then filter it down to those items assigned to o...
Risk assessment and risk conditions - Change Management
Our current change management process utilizes Risk assessment and one risk condition. We would like to reduce the risk assessment questionnaire and move those to risk conditions calculate based on the fields on change form. Based on docs I see syste...
Trying to trigger catalog item (and workflow) from inbound email action
I'm working on trying to trigger a catalog item (and the associated workflow) via an inbound email action. I've got to where it will create the request and RITM are created but the workflow and catalog items don't get created. Here's my script: cre...
Resolved! This form has not been configured for Workspace. To edit the form, select a different type of record, or contact your administrator.
HI All, We have upgraded out DEV instance to Madrid this weekend and I wanted to configure Agent Workspace to see how it works. When I added Lists, links to new records, ect I have noticed that I can't populate fields and I go the below message: T...
How to Reactivate User id If it is inactive??????
Hi, We have a rule to deactivate ids individuals are trying to use the "Add New User " (catalog item) in Catalog to get themselves "reactivated". This is an automated action orchestration and the system is closing the requested item stating that it...
Using catalog builder
Hi I'm looking to implement Catalog builder for our organisation, but I'm having trouble finding the approval/publish flow when business owners publish their own requests. I can't seem to find any info on docs, anyone have any experience with it? Th...
