Hi All, I have a requirement as below- I have a catalog item to which a workflow is attached. On the catalog item form there is a variable(type- select box) which has options as A,B,C,D,E. Also the workflow has configured in such a way that for eg- w...
I have requirement to fetch the variable value which is of Lookup select box. The variable is declared as: Now as we see its Lookup field value is Sysid rather than country so if i write a client script as follow: Can anyone help me in how...
I would like to set a particular KB article public so unauthorized user can have access to it. any advise ? thank you
Hi Everyone,I'm new to the community and eagerly learning lots about this amazing platform.I have an excel file that I'm importing into a custom table. The excel file has 4 columns full of data and about 100+ rows of data in it. From that excel file,...
I'm having trouble finding information on the purpose/function of the out of box group types (catalog, itil, and survey). 'itil' is just described as 'ITIL based groups' and I'm currently debating on using this group type for all of our assignment gr...
What is the parent in the update sets? what we will configure the in the parent look up field? actually when will we use this field?
Hi, What is the purpose of group LIC_USR_SET-ITSM Fulfillers? Why it is created automatically? Thanks, Tara
Hi All Please help me how to this error message. getting Error like "Value of field record is not a GlideRecord" . --------------- Result : Error
I have a requirement like if CI is not existing in the system User will add Add CI button to add CI. I have GlideDialogWindow in the UI action. I am able to save the CI but not able close the GlideDialogWindow using GlideDialogWindow.get().destroy() ...
HI All, My requirement is I have a one reference field(number) that is referring to another custom table , We have to display custom table records present table field values . My output is : If i have select the number in reference field reaming da...
HelloI would like to add values in my form using url but it doesn't work. I made a client script: function onLoad() { var serviceinput = getParameterValue('sysparm_service'); if (varserviceinput) { g_form.setValue('category', 'service'); g_form.setV...
Good Afternoon, Please can someone advise? We would like to create a custom button on our portal view of the incident page for users (non licensed and licensed) to be able to press to escalate an incident in the queue. This is the page we would like...
HI All, Our instance has too many forwarded/redirected emails coming in and we want to fetch the "X-Original-From" from the header, is there a way to do that via scripts ?. email.origemail does not give the right sender address hence we want to do ...
Hi Everyone, I have a code for making single requests to make active false by using Background scripts but for making multiple requests to make active false what i need to add in this below query. Please suggest me on below code. var gr = new...
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