How to get object details from sysID only
I have sysid of an object and want to determine the name of object i.e. record or table how can i achieve this?
Forum Posts
Resolved! Catalog item, in an iframe, open to public
Experts. I have a cloned the sc_cat_item widget, and page. I've customized them as requested. Now I have to make them publicly accessible and allow them to be accessed via an iframe from another site. How does one configure the iframe on the external...
Resolved! Prevent user from entering an End Date that is 30 days greater than Start Date
I have a Service Catalog Item with a start date (start) and an end date (end). I want to set it up so that when the end date is selected they cannot enter a date that is 30 days greater than the start date. If the end date is greater than 30 days fr...
Need to Clear field on a Validation Business Rule
The following BR message is checking to make sure the actual start date is not before the Planned start date on a change. then is throws a message. Can someone help with how I would clear the work_start field in addition to this message. I've tried ...
Resolved! Add non-ITIL users to a group watch list so they can see incidents in a simple list on the portal
Hi All, I've created a simple list widget on the portal of my ServiceNow instance. The simple list is set to show any live priority 1 (critical) incidents. I need this list to be available for any non-ITIL users that are in a specified group. Since t...
Resolved! inheritance map
Hi,I'm scouting the community for a solution of my current issue with groups/roles and I came across inheritance map and inheritance count which was introduced in Geneva. Where can I find that? Is it on the table sys_user_has_role? If so, why can...
Copy attachment from RITM to data source - GlideSysAttachment().copy not working !
Hi All, I have one requirement to copy the attachment from one table to another table. Requirement : Whenever a request is placed from catalog item(from only one item),attachment from RITM should be copied to data source table, to a particular data ...
Create Attachment from Content SStream
Hi EveryOne, I am getting StreamContent of an attachment in response body of ecc, Can any one let me know how to create an attachment from that ?? to Use New GlideSysAttachment().writeContentStream(gr,FILENAME,CONTENTTYPE,GlideScriptableInputStrea...
Outbound Rest -- Unknown Host
Dear Community members, Good Day! Could someone help me with below error message and response code which I am getting while trying to hit a third party endpoint. Third party tool is behind the firewall and on intranet and hence I have installed a MID...
How do you set the "user" of an inbound action?
We are exporting records from another system into SN by forwarding emails. Since these are all forwards, each record shows the last Additional Comment as the person who sent in the last email rather than the original person. Within the inbound action...
How to automatically create a ServiceNow ticket based on calendar date. i.e. on the 1st day of every month?
Please can someone advise how I can automatically set a recurring ticket up in ServiceNow. id like a ticket to be logged on the service desk on the first of every month to remind users to perform certain tasks. Id like to do this from ServiceNow itse...
Automate Change Request and Approval Process using ATF
So I'm trying to develop an ATF that automates the change request process through all of the necessary steps until the request is closed in the end. So far, I have been able to impersonate a user to open a change request form, fill in all necessary f...
Resolved! Using "IF" script to check for a Variable Set Value
Hello,I have a variable set called "User Data" that populates on my service portal requests. One of these variables is a "location" variable. I am building a workflow that needs to check for this location, then generate tasks accordingly. I'm using a...
How to improve knowledge search relevancy
We are finding gaps in how knowledge search results are displaying based on Key Words and Incident Short Description. I Known it depends on how user provide Key Words and does search, but from system end if there way to improve. We are seeing differe...
Resolved! is there a possibility to put an alias to the email address of servicenow?
Hello everyone, is there a possibility to put an alias to the email address of servicenow? I need my instance to keep the original address but that my client receives a notification with another email address name Thank you