How to find the root cause for form which is broken in prod after making changes?
Incident is assigned to me with high priority so that form is broken in prod after making changes. Incident is creating to find the root cause.
Forum Posts
Resolved! What role(s) should be given to agents to work on Incidents, Requests in ITSM?
I want to know what role should be assigned to the agent in order to work and close the incidents, requests, requested items, catalog tasks etc
Resolved! Sent mails and Received mails are not showing in the Incident Activity Stream
I am not able to see a mail is sent to the caller once an incident is created/update in the activity stream on Incident form
Resolved! How to add a new state in Flow formatter
We have a created a new state in problem table and that state is not showing in the flow formatter. How a newly created state will appear in the formatter Wanted to add a new state between Root Cause Analysis and Fix in Progress
Resolved! How to auto assign a Incident to a group based on some conditions?
I want to know how to assign a incident to a group automatically when it is created
Content Item dynamic URL
Is there a way to make the url of a content item dynamic so that when it is pushed to higher environments, the url stays in the correct instance. I have added a url to a content item in the portal in the dev environment but when I push this to a high...
Resolved! How to set a different hint to each state at incident form?
Hey everyone, I need to show a different hint or title to every state at incident form. For example, if I select the state as new, I want a specific hint or title to appear, if I select closed another hint or title. I tried to set different hints at...
Resolved! How to change Container Starter font size in Service Portal
Hi, How do I change the Container starter font on a form from a Service Portal? any help is appreciated
Resolved! list layout for a reference field popup view
Hi, I am trying to add a column to the list layout for the cost centre reference field popup view, accounting to the ServiceNow KB you just have to edit the list layout. KB0686318 . It works on the OOB tables i.e. added manager column on cost centre...
Approvals need to trigger based on list collector variables
Hi all, We have requirement for a service catalog, There is list collector variable named Type of request, referenced to u_request table. Requirement is to trigger approvals based on the request type, There are approximately 45 to 50 request typ...
Resolved! How to auto close catalog task if RITM is closed complete or closed skipped. The sc task in the ritm should be closed automatically if ritm is closed.
How to auto close catalog task if RITM is closed complete or closed skipped. The sc task in the ritm should be closed automatically if ritm is closed.
Knowledge author
I am looking to see what other companies are doing for a process with knowledge articles. The Company that I just started at has a current procedure with Knowledge management where KB's are tracked via the author. So when the article comes up for r...
Resolved! Location hierarchy not showing in lookup box
I am trying to set up a location hierarchy and have added parent locations to multiple locations and added the tree_picker=true attribute to the task-location dictionary entry. If I click on the location field in the form, the popup box does not retu...
Error Handling for flow Execution
I have a subflow in which an action makes a REST call and sometimes due to host unresponsive issue overall flow Execution fails. I want to take an corrective action when flow fails. I tired using Error Handler in flow designer but it do not run as my...
Getting Catalog Item answers from one item and posting them to another?
I'm getting an ask to try and create two catalog items which can essentially work in tandem to one another. The ask specifically is to create a catalog item that a user can submit (not something like an order guide or a record producer) in which a us...
