Does "On-Call: Escalations by Email" populate the Assignee field with a user?

[masahironaka]

Does "On-Call: Escalations by Email" populate the Assignee field with a user?

[Tanushree Maiti]

Hi @masahironaka 

The On-Call: Escalations by Email subflow does not automatically assign a user to the Assignee field. Instead, it sends email notifications to the configured escalation roster.

If you want the task to be automatically assigned to the current on-call user, use the On-Call: Assign or On-Call: Assign and Notify subflows instead. Refer: On-Call Scheduling workflows 

refer: On-Call Escalations: taken apart and put back together

Escalation triggers and policies 

https://www.youtube.com/watch?v=Hcb2pUjp0IA&t=1