KB workflow not showing

[SHUBHAM78]

Hi,

I am getting the workflow blank when I open the list view and when I open any published KB the workflow field shows-"Pending- not yet started". But this KB is in published state in our portal. Is this is an upgrade issue as my production instance has been upgraded to Australia version. After upgrade it is showing issue.

[Dr Atul G- LNG]

https://www.servicenow.com/community/developer-forum/inconsistency-in-knowledge-article-workflow-fie...

else log a case with Now Support. Also try to repair teh KM plugins

[Tanushree Maiti]

Hi @SHUBHAM78 

Same issue reported by other community member as well.

Repair all ServiceNow Knowledge Management plugin (such as Knowledge Management Advanced or Core) and open Incognito/InPrivate browser to recheck.

Refer:

KB0998498 The workflow column value in the List View for Knowledge records does not match the actual...

Additional plugins for Knowledge Management 

Servicenow Doc: Article versioning changes 

How to Get Only the Newest Knowledge Articles in ServiceNow (Explained Like You're 5!)

[Dennis Braun]

I'm experiencing the same issue.

I can fix it temporarily by updating the choice list for the `workflow_states` field in the `kb_knowledge` table.

However, at some point (probably after the cache is rebuilt), the view of the states is “empty” again.

This is very frustrating.