Doubts about Itil and Approver role

[Vitor Medeiros]

Are users who have the role itil able to approve RITMs even if they do not have the role of approver? The biggest difference between the roles would be that the approver ensures that the user can approve only the service portal view screen, while the itil

[Mohith Devatte]

hello @Vitor Medeiros ,

ITIL users do have approval access but only for the ritm's which are assigned to them 

but if you want to approve any record you need "approval_Admin " role.

approve_admin lets you approve any approval record

approver_user allows you to approve as yourself only

PLEASE MARK MY ANSWER CORRECT IF IT HELPS YOU

[PrashantLearnIT · Accepted solution]

Hi Vitor,

Approver licenses are just used for approving things within the system. They don't have wide access, etc. as ITIL, and are a cheaper cost.

ITIL licenses are what is normally purchased with ITSM, etc. and that license comes with access to task tables and other features by default. It's a higher cost than approver licenses.

So if you have people within your company who are just approvers and don't need all the system access that ITIL has (read, write, fulfillment of tasks/requests, etc.), then you have a cheaper cost option with approver licenses.

Please speak with your account representative for more information including the exact cost.

Best Regards,

Prashant

If my answer helped you in any way, please mark this answer as helpful and correct.

[jtshone]

any idea why an itil user has approval rights in tool, but only approver_user roled user have approval rights in Agent Mobile?
why give itil users ability to approve in tool but not in agent mobile?
Get started with the mobile app for Approvals

[mig]

Hello,

I am having the same issue after an upgrade from Washington DC to Yokohama. Currently we have Agent Mobile only in our Development instance and are planning to publish it soon.

I think it worked under Washington DC.