Selectbox question choice does not appear when selecting a record producer in assignment rules.

[jonathan_be]

I created a record producer and I am trying to route one of the variable question choices to an assignment rule. In order to do this, I need to select the proper filter conditions, which I do in the new assignment rule by: 

Add Filter Condition

HR Service -> is -> Name of Service

Selectbox variable name -> is -> Question choice

I have added the new question choice in the record producer, but it does not show up when I try to select the option for question choice in the assignment rule. I have tested the selectbox on the employee center and the choice shows up. I also double checked the HR Template & Service to make sure there are no spelling errors.

Is there something that might be causing the selectbox not to refresh in the filter choice? If so, how can it be fixed? 

[Jordan Vignoni]

Is it possible to have that variable as a field on the desired table?  If so, you could map the variable to that field, and then create your assignment rule based on that field.

[jonathan_be]

I found the the issue was that the new variable was not added to the dictionary when a new HR case is created. Adding it to the dictionary has resolved the issue 🙂