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‎08-04-2022 10:36 AM
Are users who have the role itil able to approve RITMs even if they do not have the role of approver? The biggest difference between the roles would be that the approver ensures that the user can approve only the service portal view screen, while the itil
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‎08-04-2022 11:34 AM
Hi Vitor,
Approver licenses are just used for approving things within the system. They don't have wide access, etc. as ITIL, and are a cheaper cost.
ITIL licenses are what is normally purchased with ITSM, etc. and that license comes with access to task tables and other features by default. It's a higher cost than approver licenses.
So if you have people within your company who are just approvers and don't need all the system access that ITIL has (read, write, fulfillment of tasks/requests, etc.), then you have a cheaper cost option with approver licenses.
Please speak with your account representative for more information including the exact cost.
Best Regards,
Prashant
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Cheers,
Prashant Kumar
ServiceNow Technical Architect
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‎04-15-2025 07:55 AM
