Draft for catalog items
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04-07-2025 11:14 PM
I need to know is there a feasibility to change this Draft OOB msg "A draft for this item already exists. You can view all the drafts here. If you save this item now, a new draft item would be created." which comes up when trying to save a draft for any catalog item.
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04-07-2025 11:32 PM
it comes from this OOTB widget "SC Catalog Item", I won't recommend updating this
but you can configure messages for these in "sys_ui_message" and then drive it from there
https://instanceName.service-now.com/nav_to.do?uri=sp_widget.do?sys_id=3c29786e87133200e0ef0cf888cb0bdf
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader