Duplicate additional comments /Work notes getting created

nkumari
Tera Contributor

‎05-26-2023 11:45 AM

Have before BR on RITM and Task table with condition additional comments or work notes changed. It is creating duplicate additional comments and worknotes entry.

 

BR on RITM

var comment;
    var grtask = new GlideRecord('sc_task');
    grtask.addQuery('parent', current.sys_id);
    grtask.query();
    if (grtask.next()) {
 
        comment = current.comments;
        grtask.comments = comment;
grtask.work_notes = current.work_notes;
        grtask.update();
 
    }
 
BR on SC Task
 
var gr = new GlideRecord('sc_req_item');
gr.get(current.request_item);
gr.comments = current.comments;
gr.work_notes = current.work_notes;
gr.update();
 
Please if anyone can help me on this.
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Karan Chhabra6
Mega Sage
Mega Sage

‎05-26-2023 01:11 PM

Hi @nkumari,

 

It is probably going into a loop, that's why you can see multiple worknotes
Please refer to the solution given by Sravani44 on this thread, it should work for you:
https://www.servicenow.com/community/developer-forum/sync-ing-ritm-and-sctask-work-notes-additional-...

 

If my answer has helped with your question, please mark it as correct and helpful

 

Thanks!

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