Hello Everyone ,
What I’m trying to achieve:
I want to allow end users to create a new incident directly from the survey widget (a button embedded on the survey form).
Especially when they are not satisfied with the resolution of a previously closed incident.
➡️ When the user clicks “Not satisfied? Create an Incident”, they should be:
Redirected to a specific ESC -> Create Incident on the ESC portal.
URL (Like) : https://***************.service-now.com/esc?id=esc_sc_cat_item&sys_id=*************a5055a4fefe5e03d678
Also the new incident form pre-filled dynamically with details from the original/previous incident for which the user is creating a new incident (like Short Description, Description, Caller, Assignment Group, Assigned To, etc.).
So far , I have on click of the button over widget i have redireted the user to Create incident.
<div>
<button class="btn btn-warning" style="margin-top:20px;"
onclick="window.open('https://***************.service-now.com/esc?id=esc_sc_cat_item&sys_id=****************a5055a4fefe5e03d678')">
Not satisfied? Create an Incident
</button>
</div>
But how to populate the past incident info on that incident creation page.
