How to trigger CSAT survey when an IMS record get Closed in Agent Workspace using Flow designer?

[AbdurRahmanSnow]

Good afternoon.
How can we trigger CSAT survey when an IMS record gets Closed in Agent Workspace using Flow designer?

Please provide steps.

[Dr Atul G- LNG · Accepted solution]

Hi @AbdurRahmanSnow 

https://www.servicenow.com/community/servicenow-ai-platform-forum/is-there-a-way-to-send-survey-via-...

Surveys has triggers and it automatically send to whatever recipients are configured to receive. You don't need a flow designer/workflow/script to send a survey rather, define survey conditions to trigger it.

Example, send a survey to caller when incident is closed, this will send a survey whenever an incident will get closed.

Reference for survey trigger conditions

https://docs.servicenow.com/bundle/paris-servicenow-platform/page/administer/survey-administration/c...

https://www.servicenow.com/community/developer-forum/how-to-trigger-survey-using-flow-designer/m-p/3...