Edit button is not visible on custom Related list

Nikhil kumar ma
Tera Contributor

‎07-19-2023 10:34 AM

Hi Community,

 

Currently, we are facing an issue where "Edit" button is not visible on custom related list of change form. New button is visible but edit is not visible. We have checked the list control omit new and omit edit button is already unchecked, still we are not able to see edit button.

 

Please provide your suggestion how can we fix this issue as soon as possible.

 

Thanks and regards,

Nikhil

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Community Alums
Not applicable

‎08-02-2023 06:15 AM

@Nikhil kumar ma --

 

 

@Nikhil kumar ma --

  1. Navigate to servicenow instance → All → Change → All
  2. Scroll to bottom till related list, open up “Impacted Services CIs tab”

shraddhaDSawant_6-1690978368136.png

 

3. Here Edit button is not visible, we will add it in below steps

4.Right click on “Configuration item” column header → Configure → List Control

shraddhaDSawant_7-1690978434597.png

shraddhaDSawant_8-1690978458637.png

 

5.Click on Enable Edit and after that uncheck Omit edit button

6.Check if this solves issue if not then follow below steps.

7.In the same window, click on Edit roles.

shraddhaDSawant_9-1690978514665.png

 

8.Add Admin role or any desired role and check if it is working or not

shraddhaDSawant_10-1690981998722.png

9.Now the Edit button is visible in the desired tab.

shraddhaDSawant_11-1690982028636.png

 

 

Thanks!