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Resolved! Cannot dot-walk on Condition Builder

On a customer's instance using the condition builder on Task table, I cannot dot-walk to related fields on extended tables.   See screenshot below, basically I can't see the "Change Task(+)" "Change Request(+)" that appear in the red box in my screen...

Screen Shot 2015-10-12 at 4.12.27 PM.JPG
dougpenta by ServiceNow Employee
  • 3194 Views
  • 4 replies
  • 2 helpfuls

How to have a Transform Map Error send an event

Most of the time we import our data without an issue. Sometime there is a duplicate key issue. We have set the import to "ignore" so the import completes. This then rely on me to check the log files....  How can I detect an error during a transform a...

cmcdevitt1 by Kilo Contributor
  • 4833 Views
  • 2 replies
  • 1 helpfuls

Resolved! Not able to add profile picture on the community

I'm not able to add a profile picture for my community account.  I thought it was a browser issue but have already tried it with 4 browsers without success (IE, Chrome, Firefox and Safari). When I click the link on the picture then nothing happens an...

richfred by Mega Expert
  • 2810 Views
  • 10 replies
  • 0 helpfuls

Resolved! Assignment group and Assigned to fields on Incident Form

Hello!  I am trying to write a script to populate the assignment group when the assigned to field has a name in it. For example, Jane Smith belongs to group Infrastructure. I assign an incident to Jane Smith and the assignment group changes from empt...

YenGar by Mega Sage
  • 26686 Views
  • 14 replies
  • 1 helpfuls

ServiceNow Integration with EMC DPA.

Im trying to find some information on how this is done.       We are currently using Data Protection Advisor with HPSM and are going to convert to SN. is the a proc, script or any information on how this is done? Thanks

pumpkin1 by Kilo Contributor
  • 3330 Views
  • 3 replies
  • 1 helpfuls

Resolved! Extend Request Item and Catalog Tasks

Hello,I am creating a catalog item for the first time. Typically I create applications using custom task tables only so the Catalog Item structure (SC_REQ_ITEM and SC_REQUEST) tables are a bit of a new concept. (I do not really see why all catalog it...

Katie A by Mega Guru
  • 4565 Views
  • 4 replies
  • 4 helpfuls

Resolved! ServiceNow Login page for the first time after enabling SSO

Hello everyone,I have created the configurations needed to integrate with ADFS for SSO. This is working fine, as people can authenticate themselves via SSO. However, I am stuck with a problem that, when the user tries to open the ServiceNow instance ...

Why is "Requested Item" [sc_req_item] table not extensible?

I want to create a child table to Requested Item for RFCs to manage them separately and add a whole bunch of other fields that only pertain to Request for Change requests but out-of-the-box it is not extensible.Is there a particular reason for this? ...

williamsun by Mega Guru
  • 2187 Views
  • 3 replies
  • 0 helpfuls

Barcode scan to populate a single form field

I am currently working with ServiceNow to configure and launch the Field Service Management application. One of the requirements is to use a barcode scanner (either external or embedded tablet camera) to scan assets on service calls.For the first pha...

sdtimb by Giga Expert
  • 3566 Views
  • 5 replies
  • 0 helpfuls

change group names

Soon we will be updating all group names in ServiceNow. I am looking for ideas on how to update the group names within workflows without having to open each workflow.     I was thinking of data normalization but not sure if this would work. Right now...

Jan-Z by Giga Expert
  • 2108 Views
  • 2 replies
  • 0 helpfuls

Resolved! Business Rules for mandatory fields??

Seems that I'm missing something easy here.   On my Change Request form... I'm trying to enforce some mandatory fields in order to request approvals and think I am over-complicating my solution.   At the end of the day, I'm looking for recommendation...

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aharper00 by Kilo Explorer
  • 14600 Views
  • 16 replies
  • 0 helpfuls

Z-Boot

Morning All,I have been given the task of setting up our ServiceNow instances.However - someone kindly imported over 100 update sets full of junk which has caused a lot of things to break and intefere with each other.I was told breifly about Z-Boot w...

tomcamish by Kilo Contributor
  • 2441 Views
  • 1 replies
  • 1 helpfuls