Hi,I'm trying to get my head around how view rules work and when they are invoked.I'm aware that there is a global business rule (called 'incident functions') that affects the form view that is presented when opening an incident to distinguish betwee...
I have written a script that I want to trigger an event when an incident is between 5 and 6 days old. var sixdays = gs.daysAgo(-6); var fivedays = gs.daysAgo(-5); var target = new GlideRecord('incident'); target.addQuery('subcategory', "Q...
When personlizing a list - for example in Assigned to my Workgroup, is it possible to make related lists available to the end users or is this only an admin function?
Has anyone successfully created a Kiosk view to be used for walk-in's in at help desk? If so, would you mind sharing?
Hello!I am in the process of configuring our Service-Now instance and would like to query the best practise for adding our Third Party Suppliers & Third Party Contacts.My guess was to create 'Third Party' under groups and add the companys/contacts th...
Hi guys, I'm working on reference tables starting off with location, it will be in hierarchy so we make use of the 'parent' field. top level that we define is building, then next level down is host modules (data center, data room, PoP site, Closet, e...
I'm looking at the wiki article for Administering Zing Text search and have a question on Automatic Stop Words. Is there a recommended "Auto Threshold" that should be set? I'm looking to set this on our Task table. Thanks. 5.3 Automatic Stop W...
I am creating a simple mailto email template to allow a reply to a catalog task. I created a new template and the only option I get for the editor is the Rich HTML Editor. When I add the text I want displayed in the message field and invoke it fr...
How can I enable export to XML for a non admin user?Is there a role other than admin that can do exports to XML, or is there an access control that can be set on the table?
Hello!We have been told by our Service Now implementors that there is no way to create multiple approval emails. We need to have a very specific template for Change approvals and another template for Service Request Approvals. Is there anyway to crea...
Hello!We are working on creating a New hire process. I have created the workflow, works beautifully! The workflow creates catalog tasks to our Service Desk and HR. The problem is that on the catalog task there is no reference to the requested item (o...
I have users who have added and moved columns in a list view and I would like to reset them back to the default set of columns I specified. Basically let them start from scratch. I however do not see where to do this. Bear with me as I may be...
Why would an incident be classified as P5 - Planning? Can you provide some examples of when this priority would be used?
We recently ran into an issue on the Purchase Order form when trying to receive PO Line Items where the individual items would not change to a Received status.We recently upgraded to Eureka Patch 7 Hotfix 2, with plans to go to Patch 8 in a couple we...
Hi,our end-users are logging all incidents via a record producer (Name=Report An Incident). In several scenarios we want to just create a link so that users can open a new incident using the form and code defined in the record producer. We have tried...
