ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

coalesce on multiple fields and empty fields

what does "coalesce empty fields" used for ? if i am having my unique key field , I do not want that data coming in empty , so where exactly can this option be used?another question is , when there are two fields - name and ID and I set both as "coal...

joanct by Kilo Contributor
  • 9927 Views
  • 2 replies
  • 0 helpfuls

Days open count

Hi,  I am trying to add a read only field on the incident form which counts how many days a ticket has been open for. I have done something similar at a previous company to count the amount of times a ticket is reassigned and then fire an email to ma...

scottjus82 by Kilo Guru
  • 7365 Views
  • 7 replies
  • 1 helpfuls

Resolved! Change of Graph Colors

Hi All,  I have designed a Vertical Bar graph that is based on one table. The table has one field 'Type'. Its a choice list field. One of the value of this field is 'Emergency'. By default, the graph is plotting this field in Yellow. I want this fiel...

SetAbortAction(true) shows Invalid Update

Hi All,  I have created a before delete BR that sets the active field of the record as false and then aborts the delete action.Below is the script for the BR and the delete UI Action.try {             current.active = false;       current.update(); ...

NehaKataria by Kilo Explorer
  • 5168 Views
  • 2 replies
  • 0 helpfuls

Resolved! Transform Mapping Currency Field

I have an excel spreadsheet which I am importing into ServiceNow. On the spreadsheet are two columns, one is the currency code (USD, GBP, etc.) and the other is the amount. In my transform map, I can map the amount directly to the currency field whic...

gtke by Tera Contributor
  • 4327 Views
  • 2 replies
  • 2 helpfuls

glide.ui.update_is_submit

The system property glide.ui.update_is_submit is used in the condition for the Global Submit UI Action but it is not listed in sys_properties.list. Is there any available documentation on this property?

scot_sutton by Tera Contributor
  • 2986 Views
  • 1 replies
  • 0 helpfuls

Mid Server Requirements

Client wants to set up the Mid Server on a Linux server under vmWare. They want to know the recommended vCPU count for this type of configuration?  Here are their current CPU specs:processor : 1vendor_id : GenuineIntelcpu family : 6model : 45model n...

Resolved! Reference qual conditions: "is" vs "is a" - whats the difference?

As I was replicating part of our Incident form in the New Call module, I viewed the dictionary of our Closure Configuration Item field to look at the Reference Qual Conditions.   They're basically limiting the CI choices to various classes.   What is...

scottatah by Giga Expert
  • 3256 Views
  • 2 replies
  • 1 helpfuls

Resolved! SLAs and Reporting

Hello Community,  Was wondering if those who are familiar with SLA's and reporting on them could help me out.  Our NOC uses SLA's to see how long it takes between when an Incident comes in, and when it gets assigned to one of our guys. The amount of ...

Resolved! Building UI page including JQuery

I am trying to impliment JQuery inside a UI page below are the components of the UI page (I am following this walk through)http://constantinekrick.com/?p=290  I keep receiving an error when i place the code inside the HTML block.   This is my first U...

8-22-2014 3-52-48 PM.png
sbolton by Mega Expert
  • 4341 Views
  • 7 replies
  • 0 helpfuls

Add information box to form

Can I add UI macros to a form that is not a record producer?   In the record producer there is an option to add UI macros but I do not see them on the actual form.   I am trying to add an information area to a label.   The available options that i kn...

sbolton by Mega Expert
  • 2494 Views
  • 2 replies
  • 0 helpfuls

Resolved! Adding an "Apply Template" Button

Hi everyone,  As a part of an update, we looking to add an "Apply Template" button to our Incident form.   We want it to work exactly like our context menu but wanted more visibility.   The problem is that I can't seem to track down where the "Apply ...

turnea by Mega Expert
  • 4100 Views
  • 2 replies
  • 0 helpfuls