Edit Problem related List filter

eagle18
Tera Contributor

‎01-04-2023 06:35 PM

Hey All

 

How do i go about editing the filter of the related incident related list on problem records. There is currently a OOB filter set but can't seem to find where this is set.

On problems looking to change the default filter on related incidents.

eagle18_1-1672885834954.png

 

Looking to update the filter from showing Problem ID is empty to allow closed incidents to be related also. I've tried the list control but there is not filter set here and can't see any filters on the related list

eagle18_0-1672885799088.png

 

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Arav
Tera Guru

‎01-04-2023 10:19 PM

Hi,

 

You can check the following.

 

a. "Add" UI action - https:// <instance url> /nav_to.do?uri=sys_ui_action.do?sys_id=69deb210874313007e31af1e36cb0be9

 

b. This in turn calls "BulkAddIncidents.getURL" which is where the fixed query is formed.

 

Thanks,

Arav