Elevate roles missing for admin users

[dubey887766]

Hi Friends,

I am seeing an issue where Elevate roles option is missing for admin users ?

The first thing I thought would be missing security_admin role for admins but I am not able to find this role under all roles as well.

Could you please let me know where could be the issue ?

Thank you.

Naveen 

[Aman Gurram]

Naveen,

I encountered the same situation in the past. Below is what I found after some research, please give it a shot.

You cannot add security_admin role to other users if you dont have that role already assigned to your user account.

Only users who have security_admin role can assign the security_admin role to other users. 

Please check if your user account has security_admin role. If you dont then, Please find the users who has security_admin role by going to User Roles Table(sys_user_has_role) and search for security_admin role. And ask anyone one of these users to assign that role to you, so that you can assign the role to your admins.

Please let me know if that worked.

[SanjivMeher]

Only a user having security_admin role can give you security_admin role. You wont find that role in sys_user_role table, since there is an ACL which blocks it. You will find more info in below link.

https://community.servicenow.com/community?id=community_question&sys_id=edf1d0ecdb7c53c4fc5b7a9e0f961970&anchor=answer_cba2d8a0dbf857c43882fb651f961944&view_source=searchResult

[Durgesh9]

Hi Naveen,

    I remember, I had same issue and was able to resolve my own.

    Simply opened an existing record with security_admin role -> Entered My name as user name -> Right Click and choose Insert option.

    Logout and login again....

   Check if that works for you. 

Regards,

Durgesh 

[nazim]

I can't assign yourself the security_admin role (or assign it to anyone else unless you already have the role). If I look at the sys_user_role table and search for security_admin without having the role, you'll get a security error. 

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