Submit the record producer from script
i want to submit the record producer from the Business rule/transform map script . is it possible to submit?
Forum Posts
Resolved! How to create a database view with a join on the RITM table to the value for variable.
Hi Team , Requirement DONE :Created custom interactive filter to be able to drill down to the office location performing the work within the XYZ Dashboard. Currently this value is available in the “Location" Variable field. Since interactive filters...
how we create communication plan templates for major incident ?
Hi All, Actually i have a requirement that need set communication plan templates for major incident management? Please help me to complete this Thanks Deepika
Resolved! Hiding choice is list collector based on selection of another field
Hello, I have an order guide setup for new hires. Within this guide, the manager must first select the brand the new hire will work for from a reference variable to the company table. I then have a list collector variable with a question_choice refer...
Cannot see 'add block' knowledge button in knowledge article
Hi I am trying to create a knowledge block in an article but I do not see an add block button although I have installed the knowledge block plugin already. I am using the Tokyo release. Many Thanks, Murad
Display field value instead of sys_id
Good Afternoon, I have created a custom table with a record producer. On the record producer I have a list field a list collector variable that is mapped to a list collector field. When I submit from the record producer and go to the table to revie...
What is the procedure to move Flow to another instance?
I want to move the Flow to another instance.But I don't see an Export XML button anywhere.How do I migrate?
How to add favorite for an entire group
Hi,I need to add a favorite for a group. Is this even possible?
Resolved! Using Flow Design, can you update/edit a Related list?
Hello there - Can you use Flow design to edit/update a Related list once a request has been submitted? We have a form that has a variable for users to add their Epic record number. Once the form is submitted, I have been asked to link the Epic recor...
how to Copy catalog variable value in RITM and TASK description
HI Team ,I am working on catalog item and my requirement isThere are 2 variable in catalog item form.des-Multi line text and short - single line text.Short - ABCDes - testSo my requirement is when I submit and order the catelog item these two varia...
Resolved! How to include range of values in Aggregate API URL query using key-value pairs?
In querying records via the Aggregate API, it is possible to specify a range of values when using the sysparm_query parameter.For example, a query for active incidents that are in a state of 12 or 2 would be (instance).service-now.com/api/now/stats/i...
Resolved! How to get value of System or user who added the worknotes on task
Hi Team, I want to know how to get the value of the person who added the worknotes to the task.Suppose a work notes is added by system, I want to capture that ,similarly if its added by user, I want to capture the same.
Resolved! how to create calculated field that shows how long it took for a RITM to be closed
I have a requirement to create a calculated field that shows how long it took for a RITM to be closedRITM Closed - RITM Open = Duration. How can this be achieved. any help on this is greatly appreciated.
AI search opening in 'form' page on Service Portal
We have enabled AI search for our custom portal, but using the OOB search widgets.When searching with knowledge article number with space, it directly redirects to 'Form' page instead of article or search results page. If i am searching with number w...
Resolved! How to Auto set the priority of incident
How to auto-set the priority of the incident, when an incident is created through the inbound mail address of the particular assignment group to p3. How to set using business rules. Could you help here.
