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Linking two fields on different tables

Hi All,I have created new field 'Owner' on the Schedule Entry table.I want to link this field with 'Owner' field on Events List [u_maintainance_blackout_change] table.That means whatever I am selecting the owner in one table should reflect in the oth...

Nikita35 by Kilo Guru
  • 2455 Views
  • 11 replies
  • 0 helpfuls

Best method to reduce ServiceNow storage

we are currently in Rome version. We have purchased  5TB space. however, we have over used it. We want reduce the size by 3TB. We have data since 2016. Kindly help us with best method to reduce size without data discrepancies.    

Vasavi1 by Tera Contributor
  • 1527 Views
  • 7 replies
  • 2 helpfuls

Resolved! Can we redirect using client script

Can we redirect to any other page or homepage using client script.I need that if the IF condition true then redirect to homepage.Please help me out

HarshTimes by Tera Guru
  • 22977 Views
  • 17 replies
  • 17 helpfuls

Survey : Capture feedback via email

Hi , We have embedded a smiley in email for feedback which is being triggered as a notification, similar to this. https://www.servicenow.com/community/itsm-forum/inbound-action-to-update-assessments/m-p/2528013#M491178 On clicking on any smiley email...

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srivatsat by Mega Sage
  • 742 Views
  • 1 replies
  • 0 helpfuls

ServiceNow Netbrain Integration

I have installed the Netbrain application from the ServiceNow store and able to integrate it. I have requirement like the device map should be visible at the Servicenow Incident page but it is not coming as expected. It is coming like this   But it ...

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Sanjay34 by Tera Contributor
  • 3037 Views
  • 3 replies
  • 0 helpfuls

Options for setting up on-call paging for INC tickets

Hello, Currently we have paging setup for INCs in a mostly OOB way.  Every so often a SMS message doesn't hit the person on-call for several hours or even a few days.  However, that ONLY happens for people on Verizon using vtext.com messaging.  The q...

Ben124 by Tera Expert
  • 2017 Views
  • 2 replies
  • 1 helpfuls

Migrating KB articles from Zendesk Guide to ServiceNow

Has anyone done a migration from Zendesk Guide to ServiceNow Knowledge? Customer has about 800 articles they need to move. We thought about using the External Content Integration plugin, but it doesn't look like Zendesk supports WebDAV. They have som...

Ron Legters by ServiceNow Employee
  • 2391 Views
  • 4 replies
  • 0 helpfuls