Hello, for a specific reason i need to deactivate the "Away" status in SOW so that agent will be always shown as either available or offline. Is there any way to deactivate the state or to work on inactivity rules in order to trigger the away statu...
Hi all, We have a use case where we are looking to have a notification fire when the planned end date time is approaching its final hour. This is to serve as a reminder to close off changes.I can get this working fine if we base it on the day but not...
We are facing an issue with 'Stage' field of Requested Item, when Stage of RITM is set to Completed(Closed Complete/Incomplete/Skipped) - (through Process Flow - Flow Designer), it appears always Grey when expanded and not Green, although state and ...
Hi, We have a catalog item (lets say name as: "Assets") with 2 variables1. requested for2. category (type: select box) with 2 choices choice1: AWS choice2: Hardwarewhen "AWS" is selected it should trigger a catalog item(called AWS Re...
Can you please tell me who is the executing user of the script?We believe that the login user is the executing user for client-side scripts.So who is the executing user for the server-side scripts?
We are having multiple catalog items and we have flows associated per catalog item for approval and task creation. Now approval group for each catalog item is stored in the flow (which for me seems to be hardcoded). Anytime we need to make changes in...
Hi Friends, I have a requirement to auto populate the age based on date of birth.I have created a script include and catalog client script for this but the age is not auto populating.while checking the script Include in background script it is workin...
Hi i want to change the values that provide additional details of select CI from list collector in RITM, can you help me with how i can add more fields to it. Below is the screenshot i am talking about:
Hi, good afternoon. I am trying to receive emails on my ServiceNow instance to create tickets, but I noticed that when conducting tests, the emails do not arrive at the instance. If you are accepting the reception of emails from addresses registered ...
I have scenario where I have to save the form and call the Ui page on click of a UI button. I tried using g_form.save() and g_form.submit() but nothing worked. I have tried calling another function from on click function but not sure about the right ...
Hi, I have a doubt related to email logs. When we open email logs ,under reciepients email ids, how can i find where and in which application (ex: inbound action or notification), that email id is involved. In the sense how can i search where this em...
Is there a way through the flow designer to send notification to requested_for , 30 and 14 days before the expiry_date variable on requested item?I started like this, but don't know how to get requested_for into recipientsThanks in advance for the ad...
I have to send a notification to the user when the ticket is 3 days old and the state is in awaiting info state and when a ticket is in the "awaiting info" state for more than 6 days, then the ticket should be canceled.. i have created scheduled jobs...
Hi I have added a button to the form, it's working in form which redirects to other login page but the same button is not working in workspace. How to fix this? var url = current.message_key;action.setRedirectURL(url); Thank you
Hi All, I want to compare two dates , one is Calander date time and another one is Glide date time, I want to comapre if both of these are same.
