email.addAddress() is not working

[kun1]

Hi Team,

In the notification, i have added one email script which contain "email.addAddress() function. We need to send mail to CC person also . In activity log, i am able to see that user name is there as a cc but user told me that he is not received any notification.

Please guide me.

[Ankur Bawiskar]

Hi,

please share the script which you are using to set that

Regards
Ankur

[kun1]

var gr0 = GlideRecord("approvals");

gr0.addQuery('install_status', '1');
gr0.addQuery('monitor', true);
gr0.addQuery('u_segment', current.variables.segment);
gr0.addQuery('attestation_score', '<=', parseInt(current.variables.estimatedShipmentCostUsd, 10));
gr0.addNotNullQuery('location');
gr0.addQuery('u_pbu', current.variables.pbu.getValue());
gr0.addQuery('u_plant_code',current.variables.plantCodeAndPlantName.getValue());
gr0.addQuery('u_cbu', current.variables.cbu.getValue());
gr0.query();
while(gr0.next()){
email.addAddress("cc", gr0.assigned_to.email, gr0.assigned_to.name);
}

In the activity log, i am able to see that user receive notification

[Ankur Bawiskar]

Hi,

Did you check for other users in cc are getting notification?

If yes then this user has issue in notification or user preference or inform that user to check in Outlook or mail box settings some issue might be there as well.

Regards
Ankur

[kun1]

For CC, can i get log some where?

[Ankur Bawiskar]

Hi,

if you are able to see that user's email in the Copied column in email logs it means it is picking correctly.

please check the points I mentioned above

Regards
Ankur