email.addAddress() is not working

[kun1]

Hi Team,

In the notification, i have added one email script which contain "email.addAddress() function. We need to send mail to CC person also . In activity log, i am able to see that user name is there as a cc but user told me that he is not received any notification.

Please guide me.

[Ankur Bawiskar]

@kun

Hope you are doing good.

Did my reply answer your question?

If so, please mark appropriate response as correct & helpful so that the question will appear as resolved for others who may have a similar question in the future.

Thanks!
Ankur

[kun1]

I have raised hi ticket and the hi person looked into this issue and resolved

[Ankur Bawiskar]

Please share the root cause and the solution they provided

[Mark Roethof]

Hi there,

Can you share details about your mail script? For example something like:

email.addAddress("cc","john.copy@example.com","John Roberts");
email.addAddress("bcc","john.secret@example.com","John Roberts");

Or you did mention something about the email log, can you share info?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

---

LinkedIn
Community article list

[kun1]

var gr0 = GlideRecord("approvals");

gr0.addQuery('install_status', '1');
gr0.addQuery('monitor', true);
gr0.addQuery('u_segment', current.variables.segment);
gr0.addQuery('attestation_score', '<=', parseInt(current.variables.estimatedShipmentCostUsd, 10));
gr0.addNotNullQuery('location');
gr0.addQuery('u_pbu', current.variables.pbu.getValue());
gr0.addQuery('u_plant_code',current.variables.plantCodeAndPlantName.getValue());
gr0.addQuery('u_cbu', current.variables.cbu.getValue());
gr0.query();
while(gr0.next()){
email.addAddress("cc", gr0.assigned_to.email, gr0.assigned_to.name);
}

In the activity log, i am able to see that user receive notification